Top Remote Customer Success & Experience Jobs in Boston, MA

Own growth for DeFi protocols on Monad: design and execute TVL/volume growth plans, connect RWA issuers to onchain lending/yield infrastructure, enable cross-protocol integrations, and onboard institutional capital to expand ecosystem value.

The Developer Evangelist will inspire developers to use Twilio's products, engage with communities, and create supportive relationships to enhance customer engagement through AI technology.

The Product Success Manager will manage partner accounts in elite sports organizations, focusing on implementation, relationship building, and driving product adoption across performance domains.

The Customer Success Manager will drive customer satisfaction by building relationships, leading onboarding, and ensuring platform adoption while providing actionable insights and support post-launch.

The Senior Manager of Product Support will lead brand onboarding from post-sale to go-live, manage onboarding health, define standards, execute cross-functional initiatives, and mentor junior team members. They will leverage data and AI tools to improve efficiency and outcomes in a fast-paced environment.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

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Lead end-to-end customer implementations for a configurable B2B SaaS platform: gather business and technical requirements, configure platform and integrations, manage timelines and stakeholders, run multiple concurrent projects, drive customer satisfaction, and improve implementation processes and documentation.

Lead end-to-end onboarding for PEO clients: build implementation plans for payroll, benefits, tax registrations and HR compliance; manage timelines, parallel payroll reconciliations, platform adoption, cross-functional handoffs, and continuous improvements to implementation tooling and documentation.

Lead creation and operationalization of a repeatable ROI/value realization framework across GTM and product. Build technical assessments, baselines, dashboards, and collateral to quantify customer outcomes, enable ROI-driven executive conversations, influence product roadmap, and drive retention and expansion. Partner with Sales, Marketing, Product, and Data while scaling processes and team structure in a high-growth healthcare SaaS environment.