Ethena is looking for a Customer Success Engineer who sits at the intersection of technical implementation, product expertise, and AI-powered workflows. This isn't a traditional CSM role — you'll be central to how new customers get onboarded and configured, using AI tools to move faster and build smarter than a traditional implementation function. You'll work closely with our Account Management team to ensure customers go live quickly, integrate deeply, and expand confidently.
We're hiring this role at either the Associate or Senior level. Apply once — we'll assess where you land during the process and match the offer to the experience you bring. Where expectations differ by level, we've noted it below. You'll have a manager invested in coaching you as you ramp.
What You'll Do
Own technical implementation for your book of customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic.
At the Associate level you'll start with mid-market accounts and grow into enterprise; at the Senior level you'll own complex enterprise implementations from the start.
Use, extend and build AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation)
Partner with AMs to run discovery on technical requirements during kickoffs and translate them into scoped implementation plans
Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers
Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed
Work from our implementation playbooks and documentation, and flag where the process could be more efficient.
- At the Senior level, you'll own improving them — using AI tooling like AI Training Builder, internal Compass workflows, and vibe-coding your own apps
Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets
What We're Looking For
Experience in a Customer Success, CS Engineering, Solutions Engineering, Implementation Consulting, or Technical CSM role — ideally at a SaaS company
Hands-on technical experience with tools like HRIS platforms (Workday, ADP, HiBob), SSO (SAML 2.0), or API-based integrations — or a track record of picking up unfamiliar technical systems fast
Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just "familiar with AI," but actually building workflows that save time and reduce manual work
Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself
Comfort operating in ambiguous environments and interest in building process where none exists
Strong written communication skills; you can explain technical concepts to non-technical compliance buyers
- Passion for what we're building at Ethena and strong alignment with our core values.
Bonus: experience in compliance, HR tech, or legal tech
Skills Required
- 3-5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role
- Hands-on experience with HRIS systems (Workday, ADP, Hibob)
- SSO setup and SAML 2.0 experience
- API-based integrations and API configuration experience (REST APIs)
- Experience with LMS connectors and assignment automation logic
- Demonstrated use of AI tools to build workflows that improve efficiency
- Strong written communication skills; able to explain technical concepts to non-technical buyers
- Comfort troubleshooting integrations and reducing engineering involvement
- Comfort operating in ambiguous environments and building processes
- Experience at a SaaS company
- Experience in compliance, HR tech, or legal tech
Ethena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ethena and has not been reviewed or approved by Ethena.
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Fair & Transparent Compensation — Pay is considered transparent, with publicly shared salary formulas, posted ranges on job descriptions, and a stated compensation philosophy. Practices like a no‑negotiation approach and location‑agnostic engineering pay aim to reduce gaps and increase clarity.
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Pay Growth & Progression — Progression appears structured through a formula‑based approach and twice‑yearly review cycles that provide predictable increases. Market adjustments and stronger performance can yield larger raises within this framework.
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Leave & Time Off Breadth — Time off breadth includes unlimited PTO, all U.S. federal holidays, and a company‑wide week‑long year‑end break. This structure signals meaningful rest time for a remote‑first environment.
Ethena Insights
What We Do
Compliance training that customizes itself to you. Ethena combines top-rated training content with intelligent AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams do more with less. Companies like Genesco, Zendesk, Pinterest, and Synaptics use Ethena to launch training in days instead of months and cut learner seat time by up to 60% with adaptive learning paths. Beyond training, Ethena unifies core compliance tools including Hotline & Case Management, Policy Bot, and Phishing Simulator in one platform. This simplifies your compliance tech stack, connects data sources, and continuously strengthens your training by identifying knowledge gaps. With built-in audit trails, compliance controls, and a 93% approval rating across more than 1 million learners, Ethena delivers programs that are responsive and effective.
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