Top Remote Operations & Support Jobs in Birmingham, AL

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Phaidra seeks candidates for a role in engineering within industrial automation, focusing on AI-powered control systems that enhance operational efficiency.

Provide executive support (inbox triage, calendar management, meeting prep, travel logistics) while coordinating CMS publishing, content workflows, design liaison, project trackers, and client communications. Maintain content calendars, perform light editing/proofreading, compile analytics snapshots, and ensure timely delivery across editorial and client campaigns.

Coordinate daily operational requests, maintain records and company systems, track tasks and deadlines, communicate with internal teams, follow up on outstanding items, prepare basic reports, resolve routine issues, and support managers with operational needs.

Coordinates administrative tasks and requests, maintains records and company systems, schedules meetings, prepares basic documents and reports, tracks deadlines, communicates with internal teams, and provides general support to managers in a remote environment.

Processes, reviews, organizes, and maintains company documents and records. Enters and updates information in company systems, verifies completeness and accuracy, identifies inconsistencies, and manages digital files. The role requires consistent adherence to procedures, strong attention to detail, computer and spreadsheet skills, and independent work in a remote environment.

Owns the operational health of escalated customer accounts in warehouse automation environments. Coordinates incident response, root cause analysis, corrective actions, post-incident reviews, hypercare, account reporting, and cross-functional resolution across engineering, software, controls, infrastructure, and third-party teams. Builds trusted customer relationships, translates technical findings into operational language, tracks risks and commitments, and supports stabilization of 24/7 customer operations, including off-hours P1/P2 escalations.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.

Resolve and triage customer support tickets, monitor service queues, provide timely responses, escalate issues, and collaborate with sales, product, analysis, development, and QA teams. Support production smoke testing, identify recurring problems, maintain process and training documentation, and host meetings addressing product usage and technical challenges. The role requires strong communication, analytical problem-solving, attention to detail, prioritization, and end-to-end ownership.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Provides administrative and organizational support to management, including calendar and meeting coordination, communications, presentations, reports, travel and event planning, task tracking, research, and business project support. Handles confidential information and works independently in a fast-paced environment while coordinating with internal teams, partners, and clients.

Handles first-party homeowner property claims from investigation through resolution. Responsibilities include assessing liability and damages, interpreting policies, making coverage and payment decisions, managing claim workloads, communicating with policyholders, agents, contractors, and vendors, reviewing estimates and engineering reports, documenting claim files, and resolving complex claims up to $100,000. The role is fully remote within eligible U.S. states, with some travel required.