Top Remote Operations & Support Jobs in Birmingham, AL

Supervises call center associates, monitors attendance and performance, coaches team members, manages corrective actions, ensures customer service KPIs and financial targets are met, handles escalated calls, communicates expectations, conducts team meetings, and promotes organizational values. The role requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication, coaching ability, and schedule flexibility.

Own and optimize Socket’s revenue operations systems, including HubSpot, Clay, and the broader GTM stack. Lead the planned migration to Salesforce, maintain data quality, manage territories and routing, improve funnel and pipeline reporting, support commissions, and build automation that helps sales representatives work more effectively. Partner closely with sales leadership, IT, and representatives to identify operational issues and implement scalable solutions.

Leads the technical claims operations function across all lines of business. Oversees claims handling standards, complex losses, audits, compliance, reinsurance operations, vendor management, reporting, trend analysis, process improvement, and strategic initiatives. Manages personnel through subordinate leaders, including staffing, coaching, performance management, and organizational planning. Represents the claims function on corporate planning and operational teams.

Manages special investigation unit and appraisal claims functions, including claim oversight, reserves, payments, litigated claim investigations, fraud compliance, reporting, vendor programs, expenses, training, and staff leadership. Develops operational plans, coaches employees, conducts performance reviews, recommends employment actions, and may lead cross-functional projects.

Supports a DoD competency framework across seven space power disciplines, maintaining competency matrices, developmental pathways, certifications, assessments, and stakeholder content. Develops and delivers psychometrically sound personnel assessments, evaluates commercial tools, analyzes results, and conducts validation studies. The role is remote with occasional site visits and requires a bachelor’s degree, substantial operations or technical experience, and speechwriting or equivalent experience.

Leads analytics governance and stewardship operations, portfolio administration, organizational reporting, knowledge management, and operational modernization. Administers governance forums, issue intake, escalation tracking, dashboards, scorecards, planning processes, reusable tools, workflows, and self-service resources. Coordinates cross-functional execution across US and HYD teams, supporting capability leaders without owning strategy, technical architecture, engineering, or governance decisions.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Leads the InCommand Operations team supporting data center customers and sites. Responsibilities include managing and developing engineers, maintaining operating standards, leading customer and site implementations, building and validating facility data, using AI and automation for data workflows, supporting platform users, producing reports, coordinating with development teams, documenting defects, and testing releases. Requires data center experience, people management, project leadership, SCADA and construction-document knowledge, strong data skills, and customer communication abilities.

Supports the President and senior leadership team through executive calendar management, meeting preparation, travel coordination, strategic planning support, action-item tracking, executive communications, presentations, dashboards, event coordination, expense reporting, and process improvement. The role coordinates cross-functional initiatives, maintains leadership documentation, leverages AI and automation tools, and ensures strategic priorities advance with strong visibility, accountability, and follow-through.

Provide Level 1 and Level 2 technical support for a SaaS platform, troubleshooting portal, SSO, API, integration, and content issues. Own tickets through resolution, maintain SLA compliance, document and escalate complex bugs, communicate clearly with global customers, and contribute to knowledge-base articles. The role also involves collaborating with Customer Success, Sales, Engineering, and Content teams while developing expertise to resolve straightforward content bugs independently.

Supports revenue operations across sales, customer success, and operations by maintaining HubSpot data quality, building recurring reports and workflows, handling system requests, developing AI automations, and training teammates. The role involves data validation, CRM administration, process documentation, and cross-functional support, with opportunities to expand into tool rollouts and process design.