Top Remote Operations & Support Jobs in Birmingham, AL

Analyze court workflows and judicial processes, document current and future-state requirements, and translate operational needs into software solutions. Lead workshops, stakeholder interviews, customer engagements, testing, configuration, demonstrations, training, and implementation activities. Create user stories and acceptance criteria in JIRA, support Product and Engineering teams, provide subject-matter guidance, and manage multiple concurrent projects while communicating effectively with technical and non-technical stakeholders.

Coordinate and manage change, release, and deployment processes across development and infrastructure teams. Prepare and schedule jobs for model and production environments, lead standardization of version and deployment practices, provide production support and disaster recovery coordination, and maintain scheduling/change management tools.

Monitors real-time workforce and floor activities, manages service escalations, tracks adherence, prepares intraday reports, analyzes forecast-versus-actual performance, identifies scheduling gaps, and communicates operational impacts and recommendations to workforce management, client, and operations leaders.

Develop, produce, and maintain state and federal regulated documents with accuracy and compliance. Support project coordination, cross-functional communication, workflow execution, process improvement, and use of approved AI/digital tools while adhering to HIPAA and company data security policies.

Provides empathetic, accurate support to members through phone, email, and chat. Resolves pharmacy benefit, claims, eligibility, and service issues; escalates complex cases; documents interactions; identifies recurring problems; collaborates with supervisors and account managers; participates in training; and recommends process improvements.

Provide transaction coordination and client service for corporate real estate portfolios: manage lease expirations, prepare negotiation summaries and reports, support documentation for leases/purchases/subleases, coordinate commissions and revenue entries, update TM systems (Fusion/CoStar/REFLEX), and perform portfolio reporting and administrative tasks.

Manage a caseload of subrogation claims: identify recovery opportunities, prepare demands and documentation, negotiate with attorneys and carriers, document actions, and maintain claim diaries while ensuring professional communication.

Analyzes current and future-state business processes, workflows, and data interactions for a federal modernization program. Translates data governance policies into operational procedures, controls, business rules, process models, and documentation. Facilitates stakeholder workshops, partners with data governance, security, quality, and engineering teams, supports compliant data sharing and process automation, and drives change management and continuous improvement.

Administer and optimize Salesforce environments supporting GTM and RevOps teams. Responsibilities include configuring objects, fields, layouts, validation rules, flows, reports, dashboards, permissions, and security settings; maintaining automations and data flows; managing imports, exports, and cleanup; troubleshooting issues; auditing data; gathering stakeholder requirements; and providing support, documentation, and training.

Administer and optimize Salesforce environments supporting GTM and RevOps teams. Configure objects, fields, layouts, validation rules, flows, reports, dashboards, permissions, and security settings. Build automations and data flows, manage imports and data cleanup, troubleshoot issues, audit system integrity, gather stakeholder requirements, provide user support and documentation, and collaborate with vendors on scalable Salesforce initiatives.

Operate a lean business-incubation pod to rapidly turn concepts into live tests. Own logistics, field execution, partner outreach, and travel. Track multiple pilots, build basic financial models, document customer conversations and pilot results, and enable fast decisions on scaling or killing ideas. Work independently with direction from the team lead.