Top Remote Operations & Support Jobs in Birmingham, AL

Maintains accurate financial records by processing transactions, accounts payable and receivable, payroll data, expenses, reconciliations, journal entries, and monthly financial reports. Supports tax filings, audits, budgeting, forecasting, and month-end close while maintaining confidential records and identifying discrepancies or control gaps.

Provides remote administrative support by managing communications, calendars, documents, records, digital files, meetings, onboarding materials, office supplies, and routine projects. The role requires accurate data entry, professional responsiveness, confidentiality, strong organization, and the ability to work independently during standard business hours.

Provides flexible administrative support, including inbox and calendar management, research, spreadsheet and CRM updates, communications, appointment and travel coordination, file organization, and stakeholder follow-up. The role requires balancing competing priorities, working independently, maintaining confidentiality, and proactively identifying issues. Success is measured by responsiveness, accuracy, work quality, and effectively reducing workload for supported team members.

Administer and secure Melita’s heavily customized Salesforce org, including users, permissions, data quality, sandboxes, deployments, releases, Flows, validation rules, reports, and dashboards. Translate business needs into scalable platform solutions, troubleshoot issues, partner with developers on Apex and integrations, support AI tools such as Agentforce and Einstein, and provide training and enablement across the organization.

Provides customer support across phone, email, chat, social media, and in-person channels. Resolves complaints, processes orders, updates accounts, answers product and service questions, documents interactions, and coordinates with internal teams. The role also supports retention and sales initiatives, maintains accurate CRM records, follows service procedures, and meets customer satisfaction, response-time, quality, and attendance standards.

Provides administrative support to commercial insurance clients by reviewing contracts, issuing certificates of insurance, auto ID cards, and workers’ compensation notices. Uses database systems to maintain renewal information, fulfills time-sensitive service commitments, protects confidential information, and follows applicable insurance regulations, company policies, and licensing requirements.

Develops and implements business process and system improvements through research, requirements analysis, process modeling, financial and risk analysis, and business case development. Leads process improvement teams, evaluates business impacts, supports user acceptance testing, reviews technical deliverables, and provides post-implementation support. Serves as a subject matter expert and mentor while facilitating stakeholder communication, change management, training, and solution recommendations.

Supervises and develops customer service staff, monitors service quality and workflows, allocates resources across service channels, maintains procedures, resolves escalated inquiries, identifies process improvements, supports budgeting, and coordinates with other departments to improve customer satisfaction and operational efficiency.

Lead Salesforce administration for Sales and Service Clouds, manage integrations and data flows, define system roadmaps, optimize business processes, document configurations, and partner cross-functionally to drive scalable GTM system solutions.

Develop and review K-12 science assessment content, including test items, passages, performance tasks, specifications, blueprints, and test forms. Use AI tools to create and evaluate accessible educational content. Coordinate writers and educators, support customer meetings, collaborate with psychometricians and development teams, and contribute to large-scale assessment planning, review, and construction.

Develops and reviews K–12 physical science assessment content, including test items, passages, performance tasks, simulations, specifications, blueprints, and test forms. Uses AI tools to create and evaluate educational content while ensuring quality and accessibility. Coordinates writers and educators, supports customer meetings, collaborates with psychometricians and development teams, and contributes to test construction and review. Some travel is required.

Provides day-to-day operational support to a brokerage team by preparing and processing documents, maintaining client and transaction records, updating systems, answering requests, supporting compliance reporting, coordinating across departments, and assisting with operational risk controls. The role requires accurate administrative work, regulatory compliance, and effective communication with brokers, finance, and risk management teams.

Leads the Business Operations function, driving productivity, efficiency, process improvement, technology-enabled transformation, governance, and data-driven performance measurement. Partners with executives and senior stakeholders to prioritize enterprise initiatives, allocate resources, resolve implementation issues, and improve operational effectiveness across business and regional levels.

Manages Safety and Compliance Committee operations, including member rosters, appointments, onboarding, training records, conflict-of-interest logs, SME coordination, SOP implementation, reporting, and meeting support. The role maintains accurate governance documentation, coordinates with HRSA, OPTN contractors, internal teams, and committee members, and ensures compliance with oversight requirements and established operational plans.

Provides administrative and logistical support for Safety and Compliance Committees. Coordinates virtual meetings, agendas, presentations, minutes, transcriptions, recordings, and public summaries. Maintains committee rosters, records, procedures, dashboards, trackers, manuals, and reports while monitoring milestones and deliverables. Responds to stakeholder information requests and communicates committee activities to HRSA, OPTN leadership, committee members, contractors, and government entities. The role requires strong organization, documentation, communication, and records-management skills.