Top Remote Customer Success Jobs in Baltimore, MD
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The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
The Customer Success Associate supports designated Strategic Account Managers to ensure client satisfaction and the successful delivery of mental healthcare services. Responsibilities include maintaining customer information, collaborating with internal teams, resolving issues, and preparing reports and marketing materials to enhance customer experience.
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
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The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
The Customer Success Manager at YCharts will build relationships with clients, understand their investment strategies, and ensure they effectively utilize the company's cloud-based software. The role involves onboarding clients, providing ongoing support, and collaborating with internal teams to improve client experiences and drive product adoption.
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.
Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.
The Customer Success Manager II is responsible for engaging with small and medium-sized business customers through strategic interactions to enhance customer satisfaction and drive revenue retention. This role involves conducting demos, analyzing data for decision-making, and managing effective communication to resolve issues and promote product adoption.
As a Customer Relations Advisor, you will conduct client interviews regarding breaches or fraud, assess the severity of incidents, provide customer service, manage expectations, and gather facts for evidence in fraud and identity theft cases.
Top remote Companies in Baltimore, MD Hiring Customer Success Roles
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