Top Remote Customer Success Jobs in Baltimore, MD

Leads a seven-person Customer Success team across named and pooled engagement models. Responsibilities include coaching, hiring, workload allocation, queue health, adoption, churn and downgrade reduction, escalation management, expansion opportunity identification, reporting, CRM data quality, and continuous improvement of CS plays and workflows. The role partners cross-functionally with Support, Product, Implementation, and Sales and requires up to 25% travel.

Leads Atmosera’s Client Success organization for managed services clients, owning retention, renewals, expansion, executive relationships, client health, value realization, and risk management. Builds and scales the Client Success Framework, improves onboarding and renewal governance, aligns Sales, Operations, Security, Professional Services, Finance, and Microsoft stakeholders, and develops Client Success Managers and Technical Client Success Managers. The role requires strong recurring-revenue, technical, financial, and cross-functional leadership expertise.

Manages academic customer accounts by onboarding users, driving product adoption, resolving issues, identifying expansion opportunities, and maintaining executive relationships. Conducts consultative sales, presentations, needs assessments, and territory development while tracking activity in CRM systems. Monitors usage and customer risks, supports retention and renewals, attends industry events, and uses AI tools to analyze customer, contract, and market data.

Manages client relationships and service delivery for managed security services engagements. Coordinates workstreams, contractual commitments, business reviews, reports, onboarding, remediation plans, and operational outcomes. Acts as the primary customer contact, communicates technical and investigative findings, supports renewals and budgeting, and identifies cyber and operational risks. Requires technical knowledge of cloud, networking, Windows, security operations, vulnerability scanning, and disaster recovery, with domestic travel up to 10%.

Manages client relationships and service delivery for managed security engagements. Coordinates workstreams, operational plans, projects, business reviews, reports, renewals, and remediation activities. Serves as the primary client contact, communicates technical findings, supports onboarding and training, tracks contractual outcomes, and helps identify cyber and operational risks. Requires familiarity with cloud infrastructure, networking, Windows environments, security operations, vulnerability scanning, and disaster recovery.

Own customer relationships from implementation through ongoing operations and expansion. Lead launches, coordinate integrations, manage project plans, monitor service levels, triage issues, deliver reporting and business reviews, analyze outcomes and ROI, identify growth opportunities, and communicate customer feedback to product teams. The role requires customer success or implementation experience, project management, data fluency, LLM familiarity, and HIPAA knowledge.

Manage enterprise and mid-market customer portfolios as a trusted advisor. Develop account strategies, monitor adoption and churn risk, lead business reviews, secure renewals, identify expansion opportunities, negotiate agreements and price increases, and coordinate resolution of complex technical issues. The role requires collaboration with sales, marketing, product, support, and technical teams while maintaining accurate CRM records and meeting retention and growth targets.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.

Own strategic enterprise customer relationships from pilot through adoption, renewal, and expansion. Build account plans, engage executive sponsors, lead business reviews, support deployments, drive commercial expansion, manage escalations, provide product feedback, and develop customer case studies. The role also helps establish the enterprise customer success playbook and requires 30–50% travel.

Leads IonQ’s global customer success and technical support organization for space solutions, including satellite systems, geospatial data, and optical communications. Owns onboarding, adoption, mission outcomes, renewals, retention, expansion, and support performance. Builds the operating model, tiered support function, SLAs, escalation processes, tooling, knowledge base, and distributed team. Partners with engineering, product, mission operations, and channel partners while serving government, defense, enterprise, and international customers.

Own a portfolio of 80–100 EMEA customers, leading onboarding, adoption, ROI realization, technical issue resolution, training, and retention efforts. Partner cross-functionally with Sales, Marketing, and post-sales teams; provide customer updates, develop best practices and case studies, identify expansion opportunities, and coach customers on revenue, sales, marketing, and customer success operations. The role requires technical proficiency with JavaScript, HTML, CSS, Salesforce, and marketing automation platforms.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Lead and scale a payer-focused customer success organization for an AI healthcare platform. Build teams, processes, KPIs, onboarding playbooks, and executive customer relationships while driving retention, expansion, adoption, and measurable payer outcomes. Partner cross-functionally with Product, Engineering, Clinical, Sales, and Talent Acquisition; manage escalations; translate payer feedback into product strategy; and support health plan initiatives involving utilization management, care management, quality, claims, compliance, and value-based care.

Own large, complex health plan accounts and serve as the primary customer success contact. Build executive-level relationships, manage escalations, coordinate with Engineering, Product, and internal teams, and drive issue resolution. Improve customer satisfaction, retention, and account outcomes while identifying opportunities to expand value and protect recurring revenue.

Own post-sale relationships for a portfolio of SaaS clients, developing success plans, coordinating cross-functional teams, solving strategic and technical challenges, and managing renewals, negotiations, expansions, and advocacy. The role also supports presales discovery, executive engagement, commercial forecasting, partner alignment, and client business reviews. Approximately 10% or less annual travel may be required.

Own client relationships from onboarding through renewal and expansion for an AI-powered legal platform. Lead onboarding, training, adoption, account-health tracking, renewals, and expansion planning. Advise legal teams, analyze usage data, identify account risks, automate routine work, and share client feedback with Product. Help establish customer success processes, playbooks, and internal sales training while collaborating with Legal Engineering, Product, Engineering, Enablement, and Sales.

Manage a portfolio of B2B customer accounts across onboarding, adoption, engagement, retention, and renewals. Own GRR targets, renewal execution, churn-risk mitigation, account health tracking, and expansion collaboration. Build customer relationships, conduct business reviews, communicate value, maintain accurate HubSpot CRM records, analyze retention metrics, and coordinate with Sales, Customer Care, Product, Finance, and Revenue Operations.

Manage a portfolio of K-12 district customers as a strategic advisor to drive adoption, retention, and expansion. Deliver renewals and revenue targets, lead executive business reviews, surface customer feedback to product teams, and cultivate customer advocates. Collaborate cross-functionally to solve problems and maximize customer ROI.

Manage strategic B2B SaaS accounts by driving onboarding, adoption, retention, executive relationships, quarterly business reviews, expansion opportunities, and commercial negotiations. Translate customer feedback into product insights, support custom Salesforce reporting and workflows, monitor account health, resolve issues, maintain CRM data integrity, and collaborate cross-functionally to maximize customer ROI.

Owns ongoing client relationships, drives ProShop ERP adoption, delivers product training, analyzes usage data, resolves workflow and configuration issues, and connects adoption milestones to measurable manufacturing outcomes. The role manages success plans, identifies churn risk, conducts value-focused business reviews, recommends relevant modules and workflows, and collaborates internally to advocate for clients. Strong product expertise, manufacturing knowledge, communication, teaching, data analysis, and problem-solving skills are required.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).