Top Remote Customer Success Jobs in Austin, TX
The Technical Support Engineer role involves providing technical assistance to clients by troubleshooting and resolving complex issues, documenting incidents, collaborating with multiple teams, and educating customers on product use. The role also includes developing support tools and maintaining a knowledge base, while keeping updated on product changes and providing feedback to improve products.
As an Associate Product Support Specialist at Buildout, you will provide exceptional customer support through various channels, troubleshoot issues, create helpful documentation, and collaborate with other departments to enhance the customer experience and gather product feedback.
The Customer Success Manager at Coursera for Government will manage strategic relationships with customer accounts, ensuring retention, enhancing customer satisfaction, and driving value from Coursera's partnerships. They will handle customer issues, conduct business reviews, and collaborate with internal teams to support growth and customer success metrics.
The Onboarding Specialist will deliver customer onboarding for Automox's cloud-native IT Operations platform, optimizing setups and providing technical support while building trust with clients. You will educate customers, manage onboarding engagements, troubleshoot issues, and create knowledge articles, all aimed at enhancing the customer experience.
The Client Success Manager will manage complex Enterprise Partnerships, overseeing the implementation of new partners and ensuring operational support through effective project management. Responsibilities include setting expectations, creating governance structures, tracking partner success metrics, and fostering strong relationships with partner organizations to enhance retention and satisfaction.
The Customer Success Specialist is responsible for enhancing customer value from Elite's solutions through proactive engagement, education, and relationship management. Key responsibilities include driving product adoption, managing customer relationships, ensuring retention, delivering training sessions, and collaborating with internal teams to optimize service delivery and growth opportunities.
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As a Senior Support Representative at Healthie, you will provide exceptional product support via email, troubleshoot bugs, document feature requests, analyze customer data, and assist customers in using the product effectively, all while collaborating with the team to enhance customer satisfaction.
The Client Success Manager at Cordial ensures the success of client relationships by acting as the primary contact, creating success plans, and aligning company technology to meet client objectives while advocating for their needs. They engage with clients to understand their definition of success, manage portfolios, and contribute to contract renewals.
The Client Experience Manager will enhance client relations through data insights, drive product adoption, and improve business processes for legal teams. Responsibilities include managing client anxiety through data-driven communication, researching new algorithms for litigation, and collaborating on the development of product analytics.
Company Description
👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new coll...
Top remote Companies in Austin, TX Hiring Customer Success Roles
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