Onboarding Specialist

OVERVIEW 

At the heart of our work here at Automox is a mission to create easier work for today’s IT teams. We are seeking a motivated Onboarding Specialist to be a key member of the Customer Experience team and deliver on our core value of Customer Focused. You will evangelize our modern cloud native IT Operations platform to new customers, and assist in deploying and integrating Automox’s platform within their unique environment. 

This role requires a self-motivated individual and great teammate who is passionate about SaaS software and this space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops, system admins,  managers, and levels up to the CTO.

WHAT YOU’LL BE DOING

• Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions
• Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey 
• Understand customer context and goals and provide product information to best serve those goals.
• Build customer trust and relationships through education and technical knowledge. 
• Optimize customers’ product setup for the quickest path to success.
• Work closely with Customer Success as the technical onboarding expert to deliver  onboarding objectives including:
• Educate customers about the setup, use, and best practices of the Automox platform
• Assist with implementation and deployment of the solution in customer environment
• Balance multiple onboarding engagements concurrently
• Ensure policies are executing aligned with best practices and customer’s business needs/goals
• Troubleshoot implementation issues encountered during onboarding
• Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
• Create, manage, and deliver engaging webinars for customers, ensuring a comprehensive introduction to the Automox platform.
• Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities.
• Research and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-users
• Escalate issues to Support in a timely manner for resolution
• Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences  

WHAT YOU BRING TO THE TABLE

• Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role
• Knowledge and experience managing macOS, Windows, and/or Linux devices/environments
• Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base
• Experience with configuration management tools and software deployment methodologies
• Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions
• Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
• Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
• The ability to work cross-functionally, lead projects, and make things happen
• The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you
• Willingness to become an expert in multiple platforms:  Windows, macOS, Linux

LOCATION
We are a fully distributed company with remote employees in concentrated areas across the United States.
***Note: We currently don't hire in California or New York metro***

EMPLOYMENT AT AUTOMOX
✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification

TOTAL REWARDS: Thrive with Us
Beyond the Status Quo
🇺🇸 Work from almost anywhere in the USA***
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues

Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
🩺 Gender Affirmation Coverage

Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨‍👧‍👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Coverage

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas for this position at this time.

https://patch.automox.com/rs/923-VQX-349/images/Notice-of-Right-to-Work.pdf
https://patch.automox.com/rs/923-VQX-349/images/E-Verify-Participation-Poster.pdf