Top Remote Customer Success Jobs in Austin, TX
The Customer Growth Account Executive is responsible for working with existing Toast POS customers to expand their product offerings, identifying and developing leads, and achieving monthly sales revenue goals.
The Leader of Supplier Customer Success at GHX will develop, lead, and manage a team of cross-product Customer Success Managers focused on value delivery, customer retention, and relationship growth. Responsibilities include leading multiple teams, measuring performance metrics, collaborating with various departments, tracking customer outcomes, and providing executive support for customer issues.
As a Product Support Specialist at FloQast, you will be responsible for resolving technical issues, assisting clients with in-app tasks, and providing guidance on the product. You will collaborate with various departments to drive product improvement and client satisfaction. This role requires strong customer service skills, technical troubleshooting abilities, and excellent communication.
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As a Customer Advocacy Manager at dbt Labs, you will create and own programs that build relationships with top customer advocates. You will collaborate with multiple teams to amplify impactful customer outcomes and support revenue goals. Responsibilities include managing the Customer Advisory Board program, creating advocate highlight programs, partnering with marketing for content programs, and measuring program effectiveness.
Responsible for providing world-class technical support to JumpCloud's customers, resolving high priority and complex technical issues, collaborating with internal teams and maintaining a technical understanding of the JumpCloud Platform.
Trial Success Manager at Motive, responsible for managing and supporting all trial/proof-of-concept activities for Enterprise Account Executives and Sales Engineers. Requires 5+ years of client-facing experience in a fast-paced SaaS environment.
The Director of Customer Success at Cove is responsible for overseeing a team focused on customer onboarding, product adoption, and client satisfaction. This role involves providing leadership, developing strategic plans, collaborating with other departments, and sharing client feedback with the Product and Sales teams.
The Senior Training Specialist at BigCommerce is responsible for delivering and customizing training content for internal and external users, focusing on the BigCommerce platform and APIs. They collaborate with stakeholders to provide personalized training, manage training action plans, and ensure a seamless learning experience. The role involves developing technical training courses, maintaining relationships with key stakeholders, and implementing industry best practices for effective learning.
As a Customer Success Manager at Drata, you will be responsible for ensuring customer success through proactive engagement, support, and driving customer value-realization. Your key metrics will include NRR, logo and revenue retention, NPS, and product adoption. Collaborating with internal teams, you will serve as a trusted advisor to customers and help optimize their experience with Drata.
Seeking a Customer Support Representative with 2 years of customer service experience to handle partner and customer queries, ensure one-touch resolution experience, monitor daily deliveries, and provide assistance to users. Must be tech-savvy, adaptable, and passionate about delivering exceptional service in a fast-paced environment.
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