Top Remote Customer Success Jobs in Austin, TX

As a Client Success Manager, you will support client onboarding and account management processes, ensuring satisfaction through effective project planning and communication. Your role involves collaborating with project managers, tracking program initiatives, and coordinating resources to meet client needs and project deadlines. You'll conduct satisfaction assessments to identify areas for improvement and assist with presentations and proposals.

The Customer Success Manager will manage customer accounts, focusing on onboarding, retention, upselling, and ensuring product adoption. The role requires engaging with clients to understand their needs and providing insights to drive business success. The candidate should foster collaboration, apply creative solutions to customer challenges, and document use cases to demonstrate value.

As a Software Onboarding Specialist, you will manage the onboarding of new customers to the Okendo platform, acting as the main point of contact to ensure successful launches. You'll collaborate with various teams, guide customers through consultations and demos, and help them achieve their business goals using Okendo's marketing solutions.

As the Software Onboarding Manager, you will guide new Merchants in utilizing the Okendo platform effectively, ensuring their success through tailored onboarding programs and strong relationships. Responsibilities include project management, establishing growth plans, and collaborating with cross-functional teams to maximize customer value and drive long-term partnerships.

As Senior Director of Customer Experience Operations, you will lead and streamline operations within the Customer Experience organization, overseeing initiatives in Customer Success Management, Professional Services, and more. Responsibilities include team leadership, cross-functional collaboration, operational management, and data analytics to enhance customer satisfaction and organizational metrics.

Expense Specialists at GuidePoint Security support the accounting and payroll teams by processing and auditing employee expense reports, preparing payment lists, and reconciling data in NetSuite. They also help document corporate procedures and communicate effectively within the organization.

The Leave of Absence Specialist manages leave of absence processes for care professionals, ensuring compliance with laws and regulations, providing employee support during leave, and coordinating with stakeholders. The role includes mentoring junior team members and improving leave administration practices.

The Senior Customer Success Manager will drive customer loyalty and implementation of Trellix solutions, consulting with customers at all levels. This role focuses on developing trusted relationships, managing customer success plans, overseeing onboarding, and ensuring satisfaction by promoting best practices and product usage. Key tasks include collaborating with sales for smooth transitions, handling escalations, and identifying risks to customer outcomes.