Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Administers, configures, supports, and optimizes the organization’s Student Information System and related applications. Translates business requirements into secure configurations, manages access and workflows, troubleshoots escalations, coordinates vendor resolutions, and leads QA/UAT, regression testing, upgrades, training, and release readiness. Supports Financial Aid automation and ensures configurations align with federal compliance requirements. Partners with functional teams and stakeholders to improve processes, documentation, service quality, and system adoption.

Provides first-line technical support to internal users and external clients through phone, email, and chat. Diagnoses and resolves hardware, software, operating system, application, networking, printer, and peripheral issues; installs and maintains systems; documents tickets; escalates complex problems; trains users; supports updates and maintenance; and tracks requests against SLAs.

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Leads configuration operations for a designated technology area or customer group. Resolves technical incidents, implements customer solutions, anticipates issues, supports service revenue growth, and advises on renewals and account plans. Builds senior customer relationships, prepares recommendations and reports, contributes to knowledge sharing, and collaborates on complex technical issues. The role requires moderate technical expertise, independent judgment, and customer support experience.

Manage Easy Ice’s Salesforce platform, including configuration, security, user administration, integrations, data quality, release management, reporting, and governance. Lead and mentor application support staff, prioritize enhancement requests, translate business needs into scalable solutions, coordinate consultants and vendors, monitor platform health, and provide user training. Ensure Salesforce supports sales, marketing, finance, customer success, and operations while maintaining documentation, compliance, and long-term platform improvements.

Installs, monitors, and troubleshoots LAN and WAN services, including routing, switching, wireless, cabling, firewalls, and connectivity. Responds to network alerts and incidents, configures and tests approved equipment, supports security updates and restoration activities, assists users with network-service issues, and documents diagnoses, configurations, resolutions, inventories, and network diagrams. Also prepares status and incident reports and maintains troubleshooting procedures.

Supports and administers Symitar core banking and related host services applications across production and development environments. Develops PowerOn and PowerFrame Docs solutions, manages OpCon scheduling and integrations, performs SQL and ARCU/Databricks data analysis, and provides advanced troubleshooting and root-cause analysis. Leads or supports upgrades, automation, compliance activities, vendor coordination, technical projects, and business requirements gathering. Serves as a subject matter expert, mentors analysts, and promotes reliable, secure, and efficient operations.

Provide phone and live-chat technical support for PC systems and CORSAIR products. Troubleshoot hardware, Windows, BIOS/UEFI, drivers, firmware, compatibility, installation, and performance issues. Guide customers through solutions, identify defective products, support warranty replacements, document interactions, escalate complex cases, and maintain productivity and customer satisfaction standards.

Administer and optimize a global Microsoft 365 environment across Teams, SharePoint Online, OneDrive, Power Platform, and Copilot. Troubleshoot complex incidents, manage platform governance and security, automate administration with PowerShell and Power Automate, support identity and compliance controls, document procedures, and oversee managed service providers handling priority incidents.

Leads enterprise telecommunications operations, including voice, unified communications, contact center platforms, telecom expense management, carrier relationships, vendors, incidents, upgrades, and service delivery. Manages technical staff and cross-functional partners while overseeing budgets, invoices, reporting, performance metrics, cost optimization, system reliability, and lifecycle modernization across multi-site business locations.