Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Provide first-line IT support for retail stores and warehouse teams by managing tickets, resolving Tier I issues, troubleshooting POS, devices, printers, connectivity, and SaaS applications, and escalating complex problems. Manage user onboarding, offboarding, access audits, outages, security systems, gift cards, and alarm footage. Monitor ticket trends, develop self-service resources, support training, and contribute to special projects while delivering responsive customer service.

Own Salesforce administration, architecture, security, automation, data modeling, integrations, reporting, releases, and platform health. Translate business requirements into scalable solutions supporting revenue operations, quoting, approvals, forecasting, order workflows, and reporting. Troubleshoot production issues, manage data operations and governance, coordinate with IT and business stakeholders, maintain Gov Cloud controls, document processes, manage the platform roadmap, and mentor junior administrators.

Provide Tier 3 support for Microsoft Dynamics 365 and Power Platform: troubleshoot complex incidents, perform RCA, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations, document resolutions, and mentor lower tiers while following ITIL-aligned processes.

Provides advanced remote and on-site technical support for electron microscopy and analytical systems. Troubleshoots electronics, mechanics, vacuum systems, and software; supports customers and team members; leads technical initiatives and continuous improvement; contributes to product introductions and technical documentation; and collaborates with field service, R&D, engineering, operations, and global teams. Requires customer relationship management, quality and regulatory compliance experience, team development capability, and willingness to travel 5%.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.

Provides first-line IT support for employees in a remote environment. Responsibilities include troubleshooting hardware, software, account, access, connectivity, laptop, and peripheral issues; supporting onboarding and offboarding; managing and documenting tickets; configuring devices and software; maintaining IT documentation; escalating complex problems; and identifying recurring issues. The role requires strong communication, organization, troubleshooting, and service skills, with 0–2 years of related experience.

Manages core business systems including NetSuite, HubSpot, Microsoft 365, and related SaaS tools. Oversees user access, permissions, integrations, data quality, reporting, security, and vendor relationships. Builds workflow automations using low-code tools, evaluates practical AI applications, supports staff technology adoption, maintains IT policies and continuity plans, and troubleshoots system issues across a remote organization.

Provides first-level remote technical support for hardware, software, networks, Microsoft 365, cloud services, user accounts, and access management. Installs and maintains devices, monitors ticket requests, supports onboarding, documents solutions, assists with deployments and upgrades, and helps maintain secure technology systems. The role also improves support processes, delivers user training, and provides responsive customer service to employees.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.