Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Administer enterprise IT systems and SaaS platforms while deploying and governing AI tools, MCP servers, and agent infrastructure. Manage service accounts, credentials, permissions, integrations, onboarding and offboarding, automation, documentation, and technical debt. Serve as an escalation point for complex ITSM issues, collaborate across Security, People Ops, and Engineering, and mentor IT Support staff on processes and troubleshooting.

Provides technical administration and support for Yardi Voyager and RentCafe, including system configuration, user support, troubleshooting, data integrity, reporting, integrations, testing, upgrades, documentation, and process improvements. The role supports Affordable Housing compliance data for HUD and LIHTC programs, uses SQL and Yardi ETL, collaborates with stakeholders on enhancements, and contributes to training and user adoption.

Administer and support Jira and Confluence across self-hosted, Data Center, and Atlassian Cloud environments. Configure workflows, permissions, schemes, integrations, plugins, dashboards, and automation. Maintain reliability, performance, backups, SSO, and user provisioning while resolving service tickets and providing training and documentation. Build integrations using REST APIs, Groovy, scripting, and automation tools, and collaborate with Engineering, Security, and Operations on enterprise initiatives.

Provides technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email. Troubleshoots Geotab hardware, software, connectivity, databases, platform configuration, and integrated technologies. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and contributes to 24/7 support operations. Requires strong communication, analytical, organizational, customer service, and technical problem-solving skills, along with familiarity with Excel, programming languages, and data warehouses.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Provides frontline help desk support by diagnosing and resolving hardware, software, network, account, and connectivity issues. Installs and configures systems, manages user accounts and permissions, documents solutions, maintains knowledge bases, monitors IT systems, supports technology projects, and escalates complex problems. The role also handles phone triage, follows security and compliance procedures, and delivers customer-focused assistance within service-level expectations.

Provides frontline IT help desk support by diagnosing and resolving hardware, software, network, account, VPN, printer, and endpoint issues. Installs and configures systems, manages user accounts and permissions, documents solutions, monitors IT systems, follows security procedures, and escalates complex problems. Supports upgrades, deployments, network expansions, and users through phone, email, and ticketing systems while meeting service-level expectations.