Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Responsible for implementing complex automation systems in diagnostics laboratories, providing technical guidance and troubleshooting support to customers and field teams.

Responsible for maintaining and enhancing Sevaa's hosting infrastructure, designing DevOps pipelines, and ensuring documentation accuracy.

Manage daily operations of Veeva systems, assist in user onboarding, execute Computer System Validation, and provide user support.

This position is for an IT Independent Contractor, requiring candidates to enter their information in the HR system Workday. It is an invite-only job.

Lead technical ownership and architecture of the ServiceNow platform, design/configure automations and integrations, develop Service Portal and analytics, manage releases/upgrades, provide second-level support and governance, and drive continuous improvement including AI-enabled capabilities.