Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Lead and scale enterprise IT operations including cloud, SaaS, endpoints, device lifecycle, vendor/licensing management, project rollouts, and GenAI platform governance. Drive automation, integrations, operational maturity, service management, and partner with Security/Legal for compliance while managing and developing IT staff.

As a Sr. Advisor in IT Supplier Management Office, drive service outcomes by managing IT processes like PO processing, asset management, and operational reporting, enhancing efficiency using data-driven decisions.

The Senior Systems Analyst will develop and manage workflows, consult on system requirements, conduct evaluations, prepare documentation, and lead technical support efforts for a large Federal agency's IT needs.

The Application and Integration Support Engineer monitors and supports enterprise applications, troubleshooting issues, coordinating deployments, and optimizing system performance in Windows and Linux environments.

Provide application and systems analysis, support, troubleshooting, and maintenance. Collaborate with stakeholders to gather requirements, implement updates, ensure system reliability, and support end-users and integrations.