Responsibilities
- Device Setup & Configuration:
- Manage the full lifecycle of Liatrio laptops and hardware — purchasing, imaging, shipping, and reclaiming devices as employees join or leave.
- Configure and maintain macOS and Windows devices using MDM solutions
- Ensure all devices are properly enrolled, encrypted, and compliant with company security policies.
- Maintain a current inventory of all hardware and software assets.
- Employee Onboarding & Offboarding:
- Set up new hires with the right accounts, permissions, and tools before their first day
- Provide clear, friendly onboarding guidance and one-on-one help when needed
- Manage access removal and device recovery during offboarding
- Keep process documentation up-to-date to ensure a consistent experience for every employee
- Automate onboarding/offboarding workflows using scripting or workflow tools
- Help Desk & Troubleshooting
- Be the go-to person for employee IT issues — from password resets and VPN access to software installs and Zoom audio problems
- Provide fast, empathetic, and clear support via Slack, Zoom, or ticketing tools
- Troubleshoot across multiple systems: Google Workspace, Slack, Zoom, and more
- Track common issues and proactively address recurring pain points.4.
- Systems & Access Management
- Administer and maintain internal SaaS applications (Google Workspace, Slack, Zoom, etc.).
- Manage group memberships, distribution lists, and SSO access
- Maintain and document internal IT configurations, including automation scripts, access requests, and permission workflows
- Monitor for inactive accounts, license waste, or access anomolies
- Assist in evaluation and procurement of additional systems and tools as needed.5.
- Security, Maintenance, Recovery
- Ensure MFA, encryption, and patching are always enforced
- Monitor for software updates and push them via MDM or remote management tools
- Assist with periodic security audits and compliance checks
- Coordinate with external vendors for warranty or hardware service needs.
- Develop and implement backup and restoration plans as appropriate.
Who You Are:
- 4–7 years of experience in IT support, systems administration, or internal IT management for teams of 50-200+ employees
- Comfortable troubleshooting macOS and Windows laptops, VPN, and SaaS applications
- Familiar with device management
- Strong working knowledge of Google Workspace, SSO, and identity management
- Excellent communicator — calm, clear, and friendly when solving problems
- Passionate about helping others and keeping things running smoothly and automating things as much as possible
- Thrives in a remote-first environment and can manage logistics across time zones.
What Success Looks Like
- Every new hire receives their laptop and credentials on time and can get to work on day one
- Common IT issues are resolved quickly and documented clearly
- Devices stay compliant, updated, and secure with minimal downtime
- Employees describe IT as responsive, reliable, and easy to work with.
Top Skills
What We Do
Liatrio is an Enterprise DevOps, Cloud, and Platform Transformation consultancy.
Our mission is to help large, complex organizations accelerate transformation by combining high-energy engineering talent who act as change agents upskilling your team, with modernized ways of working — to ultimately deliver software faster and safer.
We support our customers across three core capabilities:
– Enterprise DevOps Transformation
– Cloud Native Delivery
– Modern Platform Engineering
– DevSecOps
We accomplish this through services that include:
– DevOps Dojos
– Project to Product Transformations
– Application Modernization
– Pipeline and Toolchain Enablement
– Platform Automation and Infrastructure as Code
– Kubernetes Enablement and Adoption
– Automated Governance and Policy as Code
– Secure Pipelines, Metrics, and Observability
Are you ready to accelerate delivery and transform your organization? We'd love to talk strategy and share how we can help — get in touch!
Liatrio continues to grow with some amazing new customers and we're actively looking to add extraordinary consultant and engineering talent to our team — check out liatrio.com/careers to learn more!
