Top Remote Operations & Support Jobs in Atlanta, GA

As an Underwriting Consultant, evaluate life insurance applications, assess risk factors, and decide on acceptance or modifications to applications. You'll leverage advanced decision-making authority and engage in continual development and innovation within the underwriting process.

Lead day-to-day disputes operations and strategy, drive AI/LLM-driven automation, optimize tooling and vendor performance, perform root cause analysis, and partner cross-functionally to improve dispute workflows, compliance, and customer outcomes.

Provide advanced HPC customer support for DoD supercomputing centers: install, configure, and verify user-requested applications; assist users compiling, debugging, and running codes; manage build environments, containers, and libraries; identify existing software solutions; and develop SOPs and ticket-routing workflows between support tiers and vendors.

Provide technical customer support for PointClickCares cloud-based healthcare software, troubleshooting simple to moderately complex issues, documenting via help desk tickets, using knowledge base resources, collaborating cross-functionally, meeting service KPIs, and supporting long-term care facility workflows. Role requires rotating shifts and occasional overtime/on-call.

Provide remote customer support via phone and email, monitor live trips, resolve and escalate issues, document interactions in Sprinklr, coordinate with internal teams, and support continuous improvement and training efforts. Must work flexible nights and weekends.

Perform pre-employment verifications by contacting employers, schools, boards and databases to confirm employment, education, licenses and references. Document findings, analyze documents, prepare accurate screening reports, meet production and quality targets, and conduct virtual I-9 Section 2 meetings.

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, prepare bi-weekly metrics and monthly reports, and escalate complex issues to appropriate teams.

Lead and manage the product support team, oversee daily operations, capacity and scheduling, define SOPs and knowledge base, track KPIs, escalate complex issues, and collaborate with Product and Engineering to report and prioritize bugs and inform the product roadmap.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Review and quality-assure investigative reports from field investigators, provide guidance on investigative and formatting requirements, monitor case status and due dates, schedule additional leads, assist with customer complaints, prepare statistical/customer reports, and support project managers and supervisors on quality issues.