Top Remote Operations & Support Jobs in Atlanta, GA

Provides high-level administrative support to Managing Director-level executives within a fast-paced banking technology team. Responsibilities include complex calendar management, communications, confidential information handling, meeting and event coordination, domestic and international travel arrangements, expense processing, onboarding and offboarding support, documentation maintenance, and preparation of presentations and meeting materials. The role requires strong organization, discretion, communication, Microsoft Office proficiency, and five days of in-office work.

Leads Circle National Trust’s operations, compliance, governance, business planning, regulatory engagement, audits, risk mitigation, and cross-functional resource coordination. The role reports to Circle executives and the Trust Board, ensures efficient and compliant fiduciary and custody operations, develops the business foundation, and promotes strong governance, communication, and operational performance within a regulated financial services environment.

Own the Order-to-Cash roadmap within Finance, translating business requirements into technical capabilities and partnering with Engineering and QA. Lead UAT, quality validation, scalable process design, cross-functional launches, and operational improvements. Investigate billing and usage discrepancies while balancing commercial flexibility with system simplicity. The role requires 6–8+ years in Finance, Billing, Business, or Revenue Operations within high-growth B2B SaaS, plus strong project leadership, communication, analytical, and problem-solving skills.

Leads revenue operations across Sales, Partner, and Customer Success, owning pipeline management, forecasting, territory planning, KPIs, dashboards, systems, and process improvement. Partners with Finance, Analytics, Product, and leadership to translate go-to-market strategy into scalable execution. Manages AI-enabled sales tools, reporting, automation, operating cadences, and a high-performing operations team while driving revenue growth, retention, expansion, and customer outcomes.

Handles provisioning requests and service changes for U.S. public-sector and federal customers. Reviews authorization, customer and tenant details, entitlements, and approvals; configures or decommissions tenants and services; validates changes; documents work and exceptions; and follows federal security, access-control, data-handling, and compliance procedures. The role requires strong communication, analytical problem-solving, customer service experience, change-control documentation, and U.S. citizenship.

Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce.

Provide frontline member support through phone, chat, and email. Explain healthcare benefits and claims, guide members toward quality care, resolve complex issues, de-escalate concerns, collaborate across departments, escalate feedback, follow evolving procedures, and protect member privacy under HIPAA and data security requirements.

Leads Zapier’s end-to-end GTM Operations function, including lead routing and prioritization, target account management, attribution, reporting, experimentation, intake, systems, and AI automation. Manages distributed teams and partners with Sales, Marketing, Customer Success, Engineering, Finance, and executive leadership. Owns the GTM Operations roadmap, operating rhythm, data quality, system governance, adoption, and measurable business outcomes.

Supports the CEO by managing calendars, board and executive leadership meetings, offsites, travel logistics, stakeholder communications, confidential initiatives, events, commitments, and follow-ups. The role requires exceptional discretion, judgment, organization, polished communication, and availability during U.S. East Coast business hours, with occasional off-hours flexibility.

Manage employee customer inquiries by phone, email, and chat regarding payroll, benefits, timekeeping, HR, and software. Resolve cases through CRM workflows, provide accurate and empathetic support, escalate complex issues, maintain product expertise, and communicate customer feedback and software bugs to internal teams. The role requires a 12pm–9pm EST schedule after approximately four weeks of mandatory paid virtual training.