Top Remote Operations & Support Jobs in Atlanta, GA

Manage, investigate, and resolve attorney‑represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages; prepare trial reports; coordinate with counsel; ensure reserves and secure financial processing; identify SIU and subrogation opportunities; communicate with claimants and policyholders; oversee outside counsel billing and maintain claim file documentation.

Handle back-to-back customer service and technical support calls for DISH TV customers. Resolve billing, programming, and technical issues, provide product and service information, and promote relevant offerings. The role requires fluent English and Spanish, troubleshooting ability, multitasking, dependable phone engagement, flexible scheduling, and a dedicated home office with wired high-speed internet. Paid training and company equipment are provided.

Provides advanced omnichannel technical support for enterprise restaurant clients. Troubleshoots POS hardware, financial transactions, API integrations, menu configurations, and third-party systems across phone, chat, and email. Manages case prioritization and backlog, communicates with restaurant and corporate stakeholders, de-escalates challenging situations, owns issues through resolution, collaborates with internal teams, and documents solutions. Requires independent judgment, strong organization, and the ability to learn a broad product suite.

The VP of Revenue Operations will build and scale HiBob’s global revenue engine across Sales, Marketing, Customer Success, and Finance. Responsibilities include sales planning, territory and quota design, forecasting, pipeline management, CRM optimization, GTM technology ownership, AI tool adoption, performance analytics, dashboarding, cross-functional alignment, and leadership of the Sales Operations and Enablement team. The role requires improving revenue predictability, productivity, conversion rates, and operational efficiency in a global B2B SaaS environment.

Provide Tier 1 and 2 technical support for Windows and macOS workstations, SaaS applications, networks, conferencing systems, meeting rooms, and audiovisual equipment. Administer Okta, Google Workspace, Jamf, Zoom, Zendesk, and Office 365; configure SSO; manage IT assets, inventory, onboarding, and offboarding. Support events, document solutions, improve IT processes, and lead technology projects. This is a hybrid role requiring New York Metro residency and at least three NYC office days weekly.

Leads payroll services and operations across the US and UK, owning strategy, implementation, customer outcomes, revenue, and P&L. The role builds scalable payroll delivery models, improves operational excellence, partners with Product and Customer Success, and develops a high-performing organization. It also drives payroll market growth, retention, expansion, and the use of AI and automation to improve service delivery.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.

Serves as strategic partner and force multiplier to the Chief Revenue Officer, driving revenue leadership operations, strategic planning, goal tracking, executive and board communications, customer and partner engagement, and cross-functional resolution of business priorities. The role manages CRO office initiatives, optimizes executive time, builds scalable operating processes, and coordinates with senior leaders across Sales, Finance, Operations, People, and other teams.

Serve as the Tier 1 IT helpdesk’s first point of contact, triaging and resolving employee technology issues through Linear, Slack, email, and chat. Troubleshoot accounts, passwords, hardware, printers, mobile devices, email, and business applications. Administer Google Workspace accounts and device access, support onboarding and offboarding, provision hardware, track inventory, document resolutions, maintain knowledge base content, and escalate complex issues with complete documentation.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.

Lead and coach a team of Complaint & Litigation Specialists to log, research, and resolve complaints and grievances. Manage team inventory, workflows, and performance, build cross-functional partnerships, ensure compliance with regulatory requirements, and drive timely, accurate case closures.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.