Top Remote Operations & Support Jobs in Atlanta, GA

Coordinate program operations, budgeting, forecasting, funding pipelines, contracts, procurement, invoicing, project systems, compliance, hiring support, onboarding, and team events. Provide financial analysis, reporting, cross-functional coordination, and operational insights to senior leaders while maintaining accurate documentation and supporting process improvements across a distributed organization.

Provide Tier 3 support for Microsoft Dynamics 365 and Power Platform: troubleshoot complex incidents, perform RCA, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations, document resolutions, and mentor lower tiers while following ITIL-aligned processes.

Manages the full lifecycle of company publications, including document changes, workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Supports eMan users, resolves system errors, coordinates EFB document maintenance with regional operations, recommends process improvements, and helps migrate to a global document control platform. Requires strong organization, communication, attention to detail, IT skills, and proficiency with Microsoft Office and Adobe Acrobat.

Provides advanced remote and on-site technical support for electron microscopy and analytical systems. Troubleshoots electronics, mechanics, vacuum systems, and software; supports customers and team members; leads technical initiatives and continuous improvement; contributes to product introductions and technical documentation; and collaborates with field service, R&D, engineering, operations, and global teams. Requires customer relationship management, quality and regulatory compliance experience, team development capability, and willingness to travel 5%.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Manage high-priority sales and client escalations involving prescription access and pharmacy processing. Coordinate resolutions across Client Success, Operations, Pharmacy Support, prescribers, payers, and pharmacies while meeting SLAs. Diagnose claim rejections, identify root causes, improve escalation workflows and documentation, communicate proactively with stakeholders, and analyze escalation trends to support staffing, operational planning, and scalable growth.

Provides administrative support to insurance claims teams and claimants by managing correspondence, filing, claim database updates, bill payment assistance, data entry, document production, inquiries, and claim material proofreading. Maintains accurate and confidential personal health information in compliance with HIPAA requirements. Requires strong organization, prioritization, communication, information analysis, customer service, and Microsoft Office skills.

Provides remote membership support through email and Slack, responding within four hours during business hours. Troubleshoots account access, billing, and membership issues; de-escalates sensitive patient concerns; documents interactions; identifies trends; and coordinates with internal teams to resolve complex cases. The role requires empathy, clear written communication, independence, reliable time management, and customer service experience. Zendesk, retention, and dispute resolution experience are preferred.

Provides administrative and logistical support to the Development team during the Sundance Film Festival. Coordinates funder travel, lodging, transportation, ticketing, passes, itineraries, communications, records, receipts, and benefit fulfillment. Maintains confidential databases and tracking documents, supports onsite festival activities, assists with stakeholder outreach, and prepares post-festival reports. This temporary part-time role requires onsite hybrid work in Boulder, extended hours, and strong organization, communication, customer service, and problem-solving skills.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.