Top Remote Operations & Support Jobs in Atlanta, GA

Leads Padagis’s global IT organization, strategy, roadmap, operations, infrastructure, security, applications, and enterprise systems. Oversees budgets, vendors, contracts, compliance, risk management, incident response, SAP implementations, system upgrades, and integrations following acquisitions. Aligns technology initiatives with business objectives and leads IT professionals across a regulated pharmaceutical environment.

Reviews operational data, initiative progress, and field feedback to identify risks, gaps, and improvement opportunities. Supports operations playbooks, communications, executive updates, governance materials, scorecards, decision logs, and implementation calendars. Tracks milestones, adoption, outcomes, and follow-up actions while synthesizing feedback from frontline teams and leaders to improve alignment, prioritization, and execution.

Leads enterprise-wide continuous improvement initiatives using Lean Six Sigma, process optimization, and operational excellence methods. Identifies improvement opportunities, develops best practices and performance metrics, provides internal consulting, and drives cross-functional implementation. Directs project teams, develops data-driven recommendations, manages multiple initiatives, and presents executive-level insights. Requires significant process improvement, project management, business analysis, and leadership experience, with healthcare payer experience and Lean Six Sigma expertise preferred.

Handle high-severity and complex first-party commercial property claims, including coverage analysis, investigations, damage evaluation, negotiation, resolution, and regulatory compliance. Provide technical oversight to third-party administrator claim handlers, manage claim progress, communicate large-loss insights to internal partners, participate in quality assurance, and improve claims processes. Requires commercial property claims expertise, applicable adjuster licensing, strong negotiation and communication skills, and familiarity with estimating practices and insurance regulations.

Leads FreshBooks’ Payments and Financial Services business, owning operating cadence, TPV and revenue forecasting, P&L impact, pricing, partner relationships, payment operations, risk, compliance, and strategic initiatives. Drives execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk while managing processors, networks, BNPL partners, payouts, reconciliation, PayFac controls, and customer pricing. Develops near-term strategy, supports annual planning, and delivers executive recommendations and measurable commercial outcomes.

Provides first-line customer support to clients and employees regarding payroll, benefits, and HR inquiries through phone, email, chat, and service cases. Resolves low-complexity issues, documents interactions in Salesforce, manages cases, escalates complex matters, and pursues first-contact resolution. The role requires meeting service, retention, satisfaction, and performance metrics while delivering accurate, empathetic assistance in a contact-center environment.

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.

Provides post-sales remote technical support for Ricoh software and IT solutions. Handles escalated incidents, troubleshoots application, connectivity, hardware, and software issues, replicates failures in controlled lab environments, documents resolutions, coordinates with vendors and engineering, and maintains knowledge bases. The role also supports installations, customer service recommendations, technical training, certifications, and system administration.

Lead cross-functional commercial operations initiatives across Sales Strategy & Enablement. Drive project delivery, process improvements, modernization (including AI/automation), stakeholder alignment, operational rigor, and measurable outcomes to improve sales productivity, forecasting, and governance.

Manage and optimize Workday Recruiting and connected talent acquisition technologies. Configure business processes, reports, calculated fields, integrations, and EIB solutions; lead release testing, enhancements, implementations, and annual initiatives. Translate recruiting business needs into scalable system solutions, maintain data integrity, document requirements, resolve issues, and coordinate with Talent Solutions, IT, Finance, business leaders, and vendors.