Top Remote Operations & Support Jobs in Atlanta, GA

Lead cross-functional commercial operations initiatives across Sales Strategy & Enablement. Drive project delivery, process improvements, modernization (including AI/automation), stakeholder alignment, operational rigor, and measurable outcomes to improve sales productivity, forecasting, and governance.

Manage and optimize Workday Recruiting and connected talent acquisition technologies. Configure business processes, reports, calculated fields, integrations, and EIB solutions; lead release testing, enhancements, implementations, and annual initiatives. Translate recruiting business needs into scalable system solutions, maintain data integrity, document requirements, resolve issues, and coordinate with Talent Solutions, IT, Finance, business leaders, and vendors.

Provide technical support to GenLogs users through email, chat, and Google Meet. Troubleshoot workflows, distinguish user errors from product bugs, manage customer database permissions, document and follow up on tickets, and collaborate with Engineering and Integrations teams. Support onboarding, training, office hours, and ongoing customer success while developing expertise in the platform, data, and APIs.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Administer enterprise IT systems and SaaS platforms while deploying and governing AI tools, MCP servers, and agent infrastructure. Manage service accounts, credentials, permissions, integrations, onboarding and offboarding, automation, documentation, and technical debt. Serve as an escalation point for complex ITSM issues, collaborate across Security, People Ops, and Engineering, and mentor IT Support staff on processes and troubleshooting.

Administer and support Jira and Confluence across self-hosted, Data Center, and Atlassian Cloud environments. Configure workflows, permissions, schemes, integrations, plugins, dashboards, and automation. Maintain reliability, performance, backups, SSO, and user provisioning while resolving service tickets and providing training and documentation. Build integrations using REST APIs, Groovy, scripting, and automation tools, and collaborate with Engineering, Security, and Operations on enterprise initiatives.

Build and own Popmenu’s go-to-market systems across Sales, Marketing, and CX. Responsibilities include CRM architecture, account targeting, enrichment, scoring, AI-powered outbound workflows, routing, attribution, sales productivity automation, onboarding and support workflows, account health scoring, and cross-functional handoffs. The role owns system integrations, data quality, monitoring, AI guardrails, roadmap prioritization, and impact measurement.

Provides high-level administrative and operational support to multiple senior executives. Responsibilities include complex calendar and travel coordination, executive communications, confidential information management, meeting and event planning, reports and presentations, office process improvement, and cross-functional special projects. The role requires strong judgment, organization, discretion, communication, and proficiency with Microsoft Office applications.

Summer internship providing hands-on exposure to construction insurance and surety through projects with Insurance, Marketing, Accounting, Finance, and Claims professionals. Interns learn brokerage operations, receive mentorship, develop professional skills, and complete a capstone presentation. The program is in-office, does not provide relocation or housing assistance, and requires authorization to work in the U.S. without current or future visa sponsorship.

Participate in a 10-week summer internship supporting a core commercial insurance function such as claims, underwriting, audit, IT, marketing, or HR. Interns receive hands-on training, mentorship, professional development, networking opportunities, and complete a final Capstone presentation.