Top Remote Operations & Support Jobs in Atlanta, GA

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

Provide empathetic, real-time call support to stranded motorists, gather location and vehicle details, coordinate accurate dispatches with service providers, de-escalate high-stress situations, use multiple web-based systems and mapping tools, and maintain timely documentation while working a fixed remote contact-center schedule.

The Revenue Operations Manager oversees revenue operations' health, manages direct reports, addresses billing issues, aligns finance, and improves processes across teams.

Lead technical onboarding and integrations for media and client partners: configure APIs and postbacks, validate XML/JSON payloads, diagnose and resolve integration issues, conduct QA and launch readiness, maintain technical documentation, and standardize onboarding workflows while coordinating with Product, Engineering, Analytics, and Operations.

Provide high-level strategic and operational support to a Senior Vice President and Senior Director in an AI & Autonomous Systems organization. Manage complex, high-volume calendars, coordinate domestic and international travel, oversee expense reconciliation and budgets, and lead large-scale executive events. Act as a trusted liaison, exercise discretion with confidential matters, and proactively optimize executive time and cross-functional collaboration.

Lead cross-functional, high-impact initiatives across Product, Data, and Operations. Design and scale 0-1 initiatives, build repeatable processes, analyze complex data to set strategy, drive OKRs, and hire and manage a growing operations team to improve provider and patient outcomes.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Support daily administration, configuration, and optimization of the Salesforce platform. Translate business requirements into scalable declarative solutions, maintain data quality and security settings, triage support tickets, document processes, and collaborate with senior team members on platform improvements.

Lead the sales funnel and growth forecasting for Dandy, coordinating between Finance and RevOps, while maintaining reporting infrastructure and supporting strategic decisions.

Senior RevOps leader partnering with the CRO to own GTM operations: manage revenue tech stack, ensure data integrity and forecasting accuracy, optimize lead-to-renewal lifecycle, build revenue analytics and dashboards, and lead cross-functional initiatives to drive ARR growth and operational scale.