Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

The role involves designing and facilitating training programs for sales teams, managing training tools, and collaborating with various departments to address skill gaps in sales.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

As the Senior Customer Solutions Manager for Defense, you'll manage customer relations, oversee onboarding processes, and ensure mission alignment within defense contracts.

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

Manage and enhance the experience for VIP sports card collectors, ensuring prompt support, personalized service, and fostering a vibrant trading environment.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.

Manage and grow client relationships with a marketing focus: onboard clients, implement and monitor digital marketing campaigns, analyze performance metrics, run strategy and reporting sessions, coordinate internal teams, identify upsell opportunities, and maintain CRM records to ensure high satisfaction and retention.

As a Customer Relationship Manager, you'll grow sales by building client relationships, driving strategic sales, and delivering innovative solutions while managing territory performance.