Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

The Senior Technical Account Manager will lead partner onboarding to the Banking as a Service platform, focusing on guiding technical integrations and building strong partnerships.

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.

Lead end-to-end client implementation engagements for LearnLux's financial wellbeing platform. Manage cross-functional teams, project plans, timelines, and stakeholder communications to ensure successful onboarding, adoption, and high-quality delivery. Drive process improvements, resolve issues, and operate effectively in a fast-paced, remote startup environment.

Embed as the primary technical authority for post-sales customers to guide deployment architecture, onboarding, and adoption of agentic AI development workflows. Lead end-to-end onboarding and remediation engagements, design repeatable reference architectures, translate complex environments into secure network/identity/infrastructure patterns, capture product feedback, and document scalable delivery patterns to drive customer outcomes.

Lead and expand Academic Medical Center partnerships post-acquisition by building senior stakeholder relationships, driving adoption, partnering cross-functionally with Sales, Product, Engineering, and Implementation, managing partnership operations, performance tracking, reporting, and scaling provider success teams.

Lead SEO strategy for ecommerce clients, optimizing product discoverability and implementing audits. Collaborate with teams to drive organic growth and performance across accounts.

Founding account manager responsible for expanding and retaining enterprise customers by driving product adoption and upsells, maintaining high revenue retention, coordinating with support and sales, and managing CRM records and key client relationships.

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

The Account Manager is responsible for managing key client accounts, ensuring satisfaction and retention, and fostering long-term partnerships while overseeing client lifecycle activities.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.