Top Remote Jobs in Ann Arbor, MI

Handle guest and host support cases across chat, email, phone, and SMS. Resolve booking issues, mediate disputes, process cancellations and adjustments, and use AI tools and knowledge bases to draft accurate responses. Track response-time and quality metrics, maintain detailed case notes, escalate appropriately, and identify recurring policy or product issues for leadership. Participate in team standups and contribute to a collaborative remote culture.

Manage a high-volume sales pipeline, present accounting and tax services through Google Meet, educate small business clients, build relationships, follow up throughout the sales cycle, and maintain accurate CRM records. The role requires consultative selling, strong communication, disciplined time management, technology adaptability, and achievement of sales targets in a fully remote environment.

Build and manage relationships with educators, administrators, and technical contacts; monitor account health using Power BI, Amplitude, and Salesforce; lead customer training; troubleshoot access issues; create educational resources; support renewals and digital upsells; and collaborate cross-functionally to drive product adoption and customer success.

Leads Scrum delivery across multiple product and platform teams, facilitates ceremonies, removes impediments, mentors Scrum Masters, and drives Agile adoption and continuous improvement. Partners with Product Owners, engineering leaders, and senior management to improve delivery predictability, prioritize backlogs, track metrics, manage risks, and establish consistent processes. Uses Azure DevOps and generative AI tools such as Claude and Copilot to improve productivity and delivery quality.

Manage the lifecycle and success of long-term network, unified communications, and Microsoft support engagements for Fortune 500 clients. Serve as a trusted advisor and non-technical escalation point, conduct quarterly business reviews, analyze ticket and service data, identify risks and improvement opportunities, resolve issues, support account teams, promote service value, and maintain client and OEM relationships. The role is dedicated to a New York-area client, with partial on-site work and remote days.

Investigate and resolve complex escalated customer issues for cloud video security products. Reproduce and diagnose hardware, software, networking, and integration problems using logs and packet traces; test fixes and workarounds; collaborate with support, engineering, testing, sales, and documentation teams; manage cases within SLAs; communicate progress to customers; and contribute to technical documentation and process improvements.

Staff Accountant responsible for general ledger accounting across multiple companies, including financial statement preparation, bank and account reconciliations, journal entries, month-end and year-end close, payroll cost allocation, and variance analysis. The role requires maintaining accurate financial records, investigating discrepancies, supporting audit readiness, and collaborating remotely while managing deadlines.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Own the full enterprise sales cycle as Voidhawk’s first sales hire, from prospecting and discovery through technical evaluation, negotiation, procurement, and close. Build pipeline independently, establish repeatable sales processes, refine ICP and messaging, maintain CRM discipline, forecast accurately, and provide market feedback to product teams. The role requires selling complex security or technical infrastructure solutions to security, engineering, executive, finance, legal, and procurement stakeholders, while using AI to improve research, outreach, preparation, follow-up, proposals, and CRM workflows.

Provides frontline technical support for healthcare members by diagnosing hardware and software issues, guiding onboarding, resolving inquiries across phone, email, and chat, documenting root causes, and improving troubleshooting resources. The role requires empathetic communication, multitasking, schedule flexibility, remote-work effectiveness, and collaboration with internal teams. Over time, the specialist handles increasingly complex issues, identifies recurring technical problems, supports peers, and contributes to improved member satisfaction and operational processes.