Top Remote Jobs in Ann Arbor, MI

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

Lead product marketing for cloud data protection: define strategy and positioning, run GTM launches and campaigns, produce content and sales enablement, manage competitive and analyst relations, and partner cross-functionally to drive revenue, adoption, and market awareness.

Negotiate delinquent accounts with law firms to secure reduced balances, extended payment terms, or lump-sum settlements. Review legal documents, manage escalated portfolios and client accounts, maintain attorney relationships, meet monthly settlement and compliance goals, and handle high-volume inbound/outbound calls to resolve lawsuits and prevent further legal action.

Provide best-in-class customer service to healthcare provider accounts via phone, email, and chat. Resolve issues, upsell platform features, maintain accurate interaction records, and drive provider engagement by demonstrating Zocdoc's value.

Lead end-to-end performance of customer-facing conversational AI and knowledge base. Design, test, and optimize AI conversations, define intents and success metrics, analyze KPIs, maintain enterprise knowledge, run continuous improvement using analytics and experimentation, and partner cross-functionally to improve CX and business outcomes.

Early-career AI Engineer building customer-facing generative AI and agentic solutions. Rapidly prototype and convert prototypes to production MVPs, implement LLM-based reasoning, RAG pipelines, and multi-agent orchestration. Run experiments and benchmarks, contribute to MLOps standards, model lifecycle, monitoring, security, and governance while collaborating with cross-functional teams and cloud-native AI stacks.

Own and evolve the cloud-native platform for a multi-tenant DNS-native identity service: design infrastructure architecture, ensure production readiness (SLOs, DR, runbooks), operate DNS and PKI/signing systems, build CI/CD and supply-chain controls, instrument observability, automate audit evidence, manage cost and capacity, lead incident response and on-call, and mentor the engineering team to scale operational practices for enterprise launch.

Lead cross-functional programs ensuring GPU capacity meets demand. Partner with data center, host partners, engineering, and product to plan capacity, resolve vendor issues, translate utilization data into tradeoffs, build project plans, surface risks, and run post-mortems to improve supply, cost, and reliability.

Quota-carrying technical advisor who leads discovery, designs architectures, delivers demos/PoCs, drives onboarding and adoption, monitors customer health, and expands accounts. Uses AI-augmented workflows to automate toil and focuses on delivering measurable business outcomes across the customer lifecycle.

Execute on-page SEO, content optimization, and AI/AEO initiatives across a large site. Monitor site health with SEO tools, perform content audits, fix basic technical issues, publish SEO content, and support marketing teams with keyword and competitor research to improve search and AI discoverability.