Top Tech Jobs & Startup Jobs

Provides technical support for customers using KPA software, products, and services. Responsibilities include troubleshooting issues, documenting and prioritizing tickets, escalating complex problems, reviewing ticket quality, communicating recurring issues, supporting product releases, and guiding customers through resolution. The role requires strong computer knowledge, Windows and MacOS familiarity, customer service skills, multitasking, organization, and clear communication across phone, chat, and email.

Lead and mentor art team on Unity technical workflows; optimize asset pipelines; create and integrate UI prefabs, animations, VFX, shaders, and atlases; package assets for LiveOps; document processes; collaborate with engineers and production to ensure performant, tested delivery for scheduled updates.

Manage and grow a portfolio of small-business SaaS customers in the US by owning renewals, retention, upselling, and cross-selling. Build account plans, stakeholder maps, forecasts, and accurate Salesforce records. Lead commercial conversations, business reviews, and contract discussions while partnering with Customer Success, Marketing, and Product to drive customer value, adoption, and revenue growth.

Build and lead the company’s technical program management function from scratch. Establish project and launch review systems, prioritize work, identify risks and dependencies, lead critical software launches, and improve cross-functional delivery. Develop launch tools, AI agents, API integrations, automations, playbooks, and decision logs using information from Notion, Slack, Linear, and other systems. Partner with Engineering, Product, Marketing, Legal, Sales, customers, and external partners to improve adoption and shipping speed.

Own the strategy, configuration, and continuous improvement of HoneyBook’s support chatbot and related Help Center and internal documentation. Analyze resolution data, identify content gaps, prioritize roadmap investments, configure Intercom, maintain data connectors, evaluate AI tools, and build internal low-code applications. Create clear technical documentation, improve AI-assisted workflows, maintain governance, and collaborate with Member Care, Product, QA, Marketing, and other teams to improve member and support specialist experiences.

Owns the strategy, architecture, and implementation of production AI and machine learning systems for personalization, search ranking, relevance, and patient-provider matching. Builds recommendation engines, retrieval models, LLM applications, and scalable ML infrastructure while establishing AI safety, evaluation, and MLOps standards. The role requires hands-on model development, technical leadership, mentoring, and responsible deployment of AI in a regulated mental healthcare environment.

Harden and maintain AWS GovCloud, Microsoft GCC High, cloud, endpoint, container, and CI/CD environments for defense applications. Investigate vulnerabilities, secure software supply chains, lead threat modeling, enforce configuration and patching policies, monitor SIEM and cloud security alerts, and support federal compliance with CMMC, NIST, and FedRAMP standards. Collaborate across product, platform, and compliance teams to integrate security into the SDLC and support incident response.

Build and validate predictive lending models, analyze consumer risk and portfolio impact, implement and monitor models with engineering, develop tooling and automated SQL/Python dashboards, design A/B tests, and communicate actionable insights to senior management.

Provide high-impact executive support to NODA's leadership: manage complex calendars and travel, prepare executive materials, coordinate meetings and board interactions, track action items, handle confidential information, support office operations, and assist with events and special projects in a fast-paced defense-focused startup.

Build and own Babylist’s proactive PR and communications strategy across consumer, corporate, executive, product, partnerships, culture, and social impact narratives. Develop thought leadership, ghostwrite executive content, secure high-impact media and podcast placements, manage PR and influencer agencies, lead awards strategy, create communications playbooks and collateral, and measure impact. The role requires East Coast availability and short-notice travel to NYC.