Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Account Director manages client relationships, projects, and finances in the Medical Communications industry. They drive client strategies, provide strategic guidance, oversee project execution, and mentor their team to ensure high-quality deliverables.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The Solutions Engineer will enhance user experiences for mobile/web by assisting customers, resolving technical issues, and improving collaboration with teams.

The Instructional Designer II will develop sales training content, manage training operations, and measure program effectiveness using various performance metrics. Responsibilities include facilitating interactive learning and adapting content for diverse audiences.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

As the Lending Manager, you will maintain lending licensing, oversee compliance, and support the legal department with communication and educational requirements.

The Customer Experience Program Manager oversees client programs focused on organic growth, managing relationships, ensuring quality delivery, and driving satisfaction.

Support health system pharmacy customers through implementation, configuration, training, go-live, adoption, and expansion of an AI-powered pharmacy platform. Serve as a pharmacy operations subject matter expert, translate workflows into platform configurations, manage customer relationships, conduct business reviews, identify adoption opportunities, and relay customer feedback to Product and Engineering. The role requires a PharmD and substantial experience in infusion, home infusion, or ambulatory health system pharmacy operations.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.