Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Serve as the primary customer-facing lead across small-to-moderate technical delivery engagements. Own customer relationships, translate technical delivery into business outcomes, monitor project health and financials, identify and mitigate risks, lead customer communications, and coach junior program managers. Partner closely with Technical Project Managers, Engineering, Architects, and Business Analysts to ensure on-time, on-budget delivery and strong customer satisfaction.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

Studio Leads at JETSET Pilates provide exceptional service to clients, assist instructors, manage retail operations, and maintain a welcoming environment.

As an Early Years Educator, you'll support children's learning through engaging experiences, deliver high-quality education, and build relationships with families while maintaining high standards of safety.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

As a Luxury Brand Evaluator, you'll assess and provide feedback on customer experiences at luxury retail locations or online, shaping the future of luxury brands.

The Case Manager in Training supports attorneys and case staff by shadowing, ordering records, preparing documents, and investigating cases to learn and advance within the firm.

The Customer Account Representative manages client accounts, ensures satisfaction, addresses inquiries, monitors account activity, and maintains strong relationships.

Own technical onboarding, adoption, health, and retention for a portfolio of customers. Perform technical discovery, build POCs, troubleshoot integrations, surface expansion opportunities, and partner with Sales, Product, and Engineering.

Own full client onboarding and implementation lifecycle for SaaS platforms. Configure systems, manage integrations and data migrations, drive fast go-lives, run trainings, troubleshoot issues, and build scalable templates and playbooks while partnering with Sales, Product, and Engineering.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.