Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Systems Analyst - II provides technical support for UCCaaS customer repair tickets and MACD requests, troubleshoots issues, and communicates with customers.

The Quality Insights Lead will manage customer success post-onboarding, ensuring satisfaction through data insights and proactive support. Responsibilities include monitoring account health, resolving issues, and identifying expansion opportunities.

The Sales Associate is responsible for generating sales and providing excellent customer service while adhering to company policies and maintaining store standards.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

Join the Client Management team to recruit, vet, and coordinate industry experts for client projects. Manage client communications, schedule meetings, ensure compliance, conduct industry research, and oversee project timelines. Develop negotiation, networking, and organizational skills while supporting multiple simultaneous engagements post a 12-week training program.

Serve as primary client contact for PBM operations, managing routine to complex requests, tracking issues to resolution, coordinating cross-functional teams, ensuring timely delivery, meeting client guarantees, and building strong client relationships through clear communication and problem-solving.

Childcare providers can find on-demand jobs through the NannyPod app, offering flexible scheduling for various childcare services.

Lead client success operations for a new product launch: drive client engagement, onboarding, training, account activation, GTM execution, documentation, SLA adherence, and process improvements while partnering with Product, Engineering, Sales, and Marketing.

Lead CX initiatives end-to-end to improve customer journeys, engagement, and business outcomes. Manage a small CX team, run multiple projects, build playbooks, deploy AI-driven tools (chatbots, sentiment analysis, personalization), partner with Product and Technology, and analyze NPS/CSAT/CES and behavioral data to identify and close experience gaps.

The Apprenticeship Facilitator will guide and support apprentices in their training journey, ensuring high standards and stakeholder coordination, while maintaining accurate programme data.