Digimarc Corporation (NASDAQ: DMRC) is the global leader in product digitization. A pioneer in digital watermarks, Digimarc connects every physical and digital item to a digital twin that enables the capture of product data, records events and interactions, and supports powerful new automations. Trusted to deter counterfeiting of global currency for more than 20 years, Digimarc is also recognized for ensuring product authenticity, improving plastics recycling, and more, with a commitment to promoting a prosperous, safer, and more sustainable world. In 2023, Digimarc was named to the Fortune 2023 Change the World list and honored as a 2023 Fast Company World Changing Ideas finalist. See more at Digimarc.com.
We're hiring a Customer Success Manager to own the commercial and relationship health of about 30 Digimarc customers across our Retail and Key Industries segments, ranging from $10K to $1M in annual value. Reporting to the Director, Revenue Operations, you'll carry the renewal number, close upsell within your book, and be the person customers call first and trust most.
This is a high-impact role for a seasoned renewals leader who wants the authority to build the program the right way. Our post-sale motion is still being shaped, so your experience will define the renewal playbook, the QBR format, and the health signals the rest of the organization runs on.
Travel: <15%
WHAT YOU WILL DO…- Own the renewal number for your book, maintaining a rolling outlook and working each renewal on a deliberate lead-time runway
- Forecast your book accurately inside the weekly revenue cadence
- Serve as the customer's primary point of contact and advocate across Sales, Product, Engineering, Support, Legal and Finance
- Design and lead executive QBRs with top-tier accounts, covering adoption, value delivered against the business case, and roadmap alignment
- Set a lighter-touch cadence for the rest of the book that keeps every relationship healthy
- Track usage and adoption to spot at-risk accounts well before renewal, then build and run the mitigation plan
- Identify and close upsell within your accounts: additional volume, users and scope
- Source larger expansion (new business units, product lines, use cases) and hand it to Account Executives with qualification and a warm introduction
- Run the monthly and quarterly consumption cycle for usage-based customers, including true-ups and overage conversations
- Partner with Revenue Operations and Finance to replace manual usage tracking with a repeatable process
- Maintain accurate renewal and account data in Salesforce
Required
- 4-6 years in renewals, customer success or account management in enterprise B2B software, carrying a retention or renewal number
- Direct ownership of a renewal book you've forecast, worked on a runway, and been accountable for
- A track record of retention results and recognition for exceeding targets
- Commercial confidence negotiating price, term and scope
- Experience running executive-level QBRs, including when the relationship is under strain
- Comfort using usage and adoption data to drive the customer conversation
- Working command of Salesforce, with the discipline to keep your own data clean
- The instinct to spot expansion and the discipline to hand it off cleanly
- Comfort managing a wide account range, from $10K to $1M customers
- Energy for building in an environment that is still being built
- Strong plus: experience with consumption or usage-based models, including true-ups and overage
Preferred
- Experience in enterprise B2B SaaS.
- Exposure to retail, CPG, or consumer brand customers.
- Experience with quoting, order processing, or contract administration.
- Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan
- Restricted Stock Units
- Flexible Paid Time Off & Holidays
- Life Insurance
- Employee Stock Purchase Plan (ESPP)
- Mentorship Opportunities
- Training & Development
- Collaborative – Stronger together. We embrace diverse perspectives and harness our collective talent to realize our full potential.
- Curious – Listen and look forward. We think differently and seek out opportunities for growth to exceed our stakeholders’ expectations.
- Courageous – Innovate with integrity
Skills Required
- 4-6 years of experience in renewals, customer success, or account management in enterprise B2B software, with responsibility for retention or renewals
- Direct ownership of a renewal book, including forecasting, renewal runway management, and accountability for outcomes
- Track record of retention results and exceeding targets
- Commercial confidence negotiating price, term, and scope
- Experience running executive-level QBRs, including for strained customer relationships
- Ability to use usage and adoption data to guide customer conversations
- Working command of Salesforce and disciplined data maintenance
- Ability to identify expansion opportunities and hand them off effectively
- Experience managing accounts ranging from $10K to $1M in value
- Energy for building processes in an evolving environment
- Experience with consumption or usage-based models, including true-ups and overages
- Experience in enterprise B2B SaaS
- Exposure to retail, CPG, or consumer brand customers
- Experience with quoting, order processing, or contract administration
Digimarc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Digimarc and has not been reviewed or approved by Digimarc.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is prominent, and the U.S. medical plan is characterized as strong and comprehensive. Health insurance is positioned as a core strength of the package.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, company holidays, and paid volunteer time are offered. These policies are presented as supporting work–life balance.
-
Equity Value & Accessibility — RSUs are explicitly included in offers across many roles, not just leadership. The equity component is positioned as a differentiator versus cash‑only packages.
Digimarc Insights
What We Do
We are a small company making a big impact on our planet. We’ve built a Platform that secures currency, protects digital assets from misuse, reduces plastic waste from our oceans, and enables greater supply chain and retail efficiencies. We create the digital twin to your physical products, and put the internet into your things. Jump start your digital transformation with Digimarc.
