Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Provide connectivity support for Rezdy and Checkfront customers by mapping products in OTA portals, liaising with OTA reps, mastering top integrations, ensuring distribution-friendly product setup, coordinating across teams, and explaining technical concepts clearly.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

The role involves managing engineering services strategy, developing customer relationships, coaching teams, and meeting revenue objectives for the sector.

Manage onboarding and ongoing success for 5–15 customer accounts, run 1–3 onboarding projects, monitor KPIs and customer health, deliver training and enablement, identify upsell opportunities, coordinate cross-functional teams, and feed product improvements from customer insight.

FANgineers are responsible for providing exceptional hospitality at events, including monitoring access, fulfilling guest needs, and maintaining service standards on game days.

Provide helpdesk support through phone, chat, or remote assistance. Resolve technical issues, manage incidents, and handle customer queries effectively.

Develop instructor-led and eLearning courses, analyze system functionality, collaborate with experts, and apply instructional design principles to create training materials.

The Helpdesk Analyst L1 provides technical support via phone, chat, and remote tools, resolving issues related to PCs, VPN, and network concepts while adhering to organizational procedures and standards.

Serve as strategic partner to SaaS customers, drive retention and expansion, onboard and train users, run QBRs, analyze usage to mitigate churn, identify upsell opportunities, handle escalations, and collaborate with Product, Sales, Marketing, and Engineering to resolve issues and improve adoption.

The Senior Director, Client Services will lead client partnerships, ensuring alignment of loyalty strategies with enterprise goals, drive growth, and manage cross-functional collaboration.