Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage strategic customer relationships from onboarding through renewal, driving product adoption, retention, and measurable business outcomes. Responsibilities include platform walkthroughs, account performance monitoring, deployment and adoption strategies, risk and opportunity forecasting, renewal support, issue coordination, process documentation, and communicating customer feedback internally. The role requires data analysis, product expertise, cross-functional collaboration, and continuous improvement of customer success processes.

Serve as a strategic advisor to enterprise customers using the Appian platform, driving adoption, shaping business goals into success plans, monitoring account health, mitigating risks, expanding platform footprint, and collaborating with internal teams to deliver measurable outcomes and technical guidance.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

The Expo ensures effective communication between the front and heart of house, confirming order accuracy and presentation while maintaining hospitality and a clean work area.

The Systems Analyst - II provides technical support for UCCaaS customer repair tickets and MACD requests, troubleshoots issues, and communicates with customers.

The Quality Insights Lead will manage customer success post-onboarding, ensuring satisfaction through data insights and proactive support. Responsibilities include monitoring account health, resolving issues, and identifying expansion opportunities.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

Provide second level support for Genetec Security Center and IP cameras, troubleshoot issues, document configurations, and communicate with stakeholders.

The role involves providing deskside and desktop support with a focus on Office365 experience. Strong customer service is essential.