Helpdesk Support / L1 Support role

Reposted 15 Days Ago
Be an Early Applicant
Cary, NC, USA
In-Office
10-10 Hourly
Entry level
Information Technology • Consulting
The Role
Provide helpdesk support through phone, chat, or remote assistance. Resolve technical issues, manage incidents, and handle customer queries effectively.
Summary Generated by Built In
Company Description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high profile multinational clients across all sectors.

Job Description

• Exceptional communication and customer handling skills
• Experience working with ticketing system.
• Strong analytical skills and quality conscious
• Should resolve technical problem (over a phone/Chat or remote systems support)
• Basic Understanding of Windows XP/Win 7.
• Basic Understanding of Email configuration and support on MS office tools.
• VPN troubleshooting and Incident Management.

All applicants must be flexible to work in 24/7 shifts


Rate: $10 per hour on W2

Qualifications

ANY

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

MS Office
Vpn
Windows 7
Windows Xp
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The Company
HQ: Somerville, NJ
93 Employees
Year Founded: 2008

What We Do

Blackapple Solutions LLC (BSL) with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming an internationally renowned Systems Integration Company. Headquartered at USA. BSL also operates from its global presence at USA. BSL provides technology services that address the complex business needs of its clients. Through a unique combination of domain knowledge and engineering expertise, BSL helps meet the strategic goals of companies ranging from early-stage ventures to Global 1000 market leaders. BSL´ proven methodology combines specialized technical skills to ensure quality, security, and control in distributed development environments. BSL delivers complete business solutions to enterprises worldwide. Our service offerings combine the state-of-the-art technology and the best practices with the best of breed professionals. In essence, we provide the best return on investment (ROI) to our customers. Our development capabilities and partnerships with the leading technology companies give us an edge in expertise and ability to deliver enterprise class technology solutions in all the relevant areas of our business groups core IT, core ERP and core Engineering.

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