Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Senior Forward Deployed Accountant leads enterprise customer engagements, automating accounting processes with AI Agents. Responsibilities include technical troubleshooting, workflow design, and collaborating with account teams for adoption and success.

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manage the full customer journey from onboarding through renewal. Serve as primary customer contact, provide training, maintain customer satisfaction and retention goals, resolve issues with cross-functional teams, and stay updated on product changes.

As a Senior Account Manager, you'll manage client relationships, compliance, and strategic planning for Employee Health & Benefits, focusing on client service and operational advisory.

The Account Partner in the CRO segment focuses on strategic account management, generating sales, and maintaining customer relationships within large CROs, while achieving pipeline and revenue targets.

Serve as a trusted technical advisor for enterprise customers, providing strategic guidance on Red Hat OpenShift and related cloud/container solutions. Build stakeholder relationships, troubleshoot and escalate issues, perform technical reviews, present operational performance, create engagement plans, support containerized application implementations, and partner with engineering and support teams to drive adoption and retention.

Lead strategic customer lifecycle for Evergreen subscription accounts, driving adoption, retention, and expansion. Manage executive reviews, mitigate churn risks, translate customer needs to Product and Engineering, and design scalable CSM processes. Serve as primary post-sales advocate for complex global accounts.

Lead post-implementation engagements for Sage Intacct customers: discover needs, scope projects, create SOWs, deliver demos, define timelines/resources, identify risks/customizations, and expand platform usage alongside Client Success.

The Product Advisor provides excellent customer service, processes payments and refunds, maintains merchandise, and assists in store upkeep.