Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage 300–500 small K–12 customer accounts, focusing on subscription renewals, retention, upselling, engagement, and customer satisfaction. Build relationships with school administrators, communicate product benefits, conduct territory reviews, track activities in Salesforce, gather feedback, and collaborate with sales, marketing, and account management teams. The role requires strong communication, organization, presentation, problem-solving, and technology skills, with a focus on delivering an excellent customer experience.

Own post-implementation relationships for enterprise customers using Johnson Controls OpenBlue solutions. Drive adoption, value realization, executive engagement, retention, renewals, and expansion opportunities. Define success metrics, lead customer business reviews, monitor customer health and usage, mitigate risks, manage escalations, and coordinate with Product, Support, and Engineering. Contribute to scalable customer success processes and playbooks. This remote US role requires travel up to 15%.

The Associate Project Lead will manage client relationships, coordinate project activities, communicate updates, and mentor project coordinators.

Provides high-touch technical support for strategic Portworx customers, proactively monitoring Kubernetes deployments, resolving complex incidents, analyzing logs, collaborating with engineering teams, guiding deployments across hybrid-cloud environments, and documenting best practices. The role requires deep Kubernetes, Linux, storage, cloud, virtualization, and customer relationship expertise while supporting mission-critical data services.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Manage a mid-market Specialty Markets customer portfolio, owning retention, revenue expansion, renewals, and site-level growth. Analyze health and usage metrics, conduct discovery, build stakeholder relationships, drive value realization, and identify upsell opportunities. Partner cross-functionally with Product, Marketing, Sales, Support, and Billing to resolve issues and advocate for customer needs. Apply product expertise, industry knowledge, and operational improvements to strengthen adoption and long-term customer outcomes.

Manage a mid-market customer portfolio in Specialty Markets, owning retention, revenue expansion, value realization, and account health. Analyze usage metrics, conduct discovery, build stakeholder relationships, identify upsell opportunities, and communicate customer outcomes. Partner cross-functionally with Product, Marketing, Sales, Support, and Billing to resolve issues and represent specialty-market needs. Drive adoption of a hardware and software platform across diverse industries while improving account-management processes.

Manage assigned global healthcare client accounts as the primary stakeholder contact. Build relationships, lead meetings and training, resolve complex benefits and service issues, monitor KPIs and SLAs, coordinate cross-functional teams and vendors, improve healthcare access and member experience, maintain account documentation, and recommend solutions for emerging risks and service gaps.

Manage strategic B2B SaaS customer accounts across North America after onboarding. Serve as the primary post-sales contact, provide proactive support, coordinate issue resolution, understand customer systems and integrations, drive product adoption, support renewals, identify expansion opportunities, and communicate customer feedback internally. The role requires technical aptitude, strong relationship management, and collaboration across Support, Product, Engineering, Sales, and Operations.

Manages relationships and service delivery for assigned client accounts, driving customer satisfaction, retention, value realization, and continuous improvement. Leads client meetings, surveys, performance reviews, onboarding, go-live activities, issue escalations, recovery plans, and account information maintenance. Coordinates with partners, project managers, sales teams, and business development to support service quality, change orders, contracting, and upsell opportunities.