Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Lead a multidisciplinary team delivering geospatial support, training, professional services, and technology enablement. Drive customer adoption of Trimble and partner ecosystems, develop scalable service offerings, improve workflows and recurring revenue, partner with sales, and represent the company in complex customer engagements while building a high-performing, customer-first organization.

Supports integration of Thermo Fisher chromatography systems with Waters Empower CDS for regulated pharmaceutical and biopharmaceutical customers. Acts as the technical subject-matter expert for compatibility, troubleshooting, validation, data integrity, compliance, pre-sales support, escalations, training, documentation, and customer success. Collaborates with sales, service, software, technical support, external partners, and customers in a matrixed environment. Requires extensive chromatography and Empower expertise, with travel up to 60%.

The Apprenticeship Facilitator will guide and support apprentices in their training journey, ensuring high standards and stakeholder coordination, while maintaining accurate programme data.

Provides phone and email support to Agents and Lenders using a voting platform. Responsibilities include resolving workflow and documentation questions, onboarding and training clients, manually processing votes, launching amendments, triaging issues, tracking performance metrics, and recommending process improvements. The role requires clear client communication, sound judgment, analytical problem-solving, and comfort learning financial services platforms.

Owns a portfolio of enterprise aviation customers across onboarding, adoption, training, operational reviews, renewals, and expansion. Builds success plans, manages executive relationships, monitors account health, identifies risks and growth opportunities, and partners with Sales, Product, Engineering, and Renewal teams. The role also supports customer advocacy, maintains CRM and success-platform data, delivers training, and represents the company at industry events.

Manage 300–500 small K–12 customer accounts, focusing on subscription renewals, retention, upselling, engagement, and customer satisfaction. Build relationships with school administrators, communicate product benefits, conduct territory reviews, track activities in Salesforce, gather feedback, and collaborate with sales, marketing, and account management teams. The role requires strong communication, organization, presentation, problem-solving, and technology skills, with a focus on delivering an excellent customer experience.

Own post-implementation relationships for enterprise customers using Johnson Controls OpenBlue solutions. Drive adoption, value realization, executive engagement, retention, renewals, and expansion opportunities. Define success metrics, lead customer business reviews, monitor customer health and usage, mitigate risks, manage escalations, and coordinate with Product, Support, and Engineering. Contribute to scalable customer success processes and playbooks. This remote US role requires travel up to 15%.