Owns client-based technology integration projects from setup through commissioning and closeout. Responsibilities include defining scope, building schedules, managing budgets and changes, coordinating stakeholders and vendors, inspecting work sites, enforcing quality and safety standards, maintaining documentation, and serving as the primary customer contact. Projects include surveillance, access control, networking, cabling, unified communications, and audiovisual systems.

Manages customer software delivery projects from planning through completion. Responsibilities include developing project plans, coordinating resources and deliverables, managing risks, issues, changes, budgets, billing milestones, documentation, and stakeholder communications. The role supports governance, status reporting, customer confidence, process improvement, and effective use of AI and automation tools within the project management office. Experience with ERP implementation, professional services, project management methodologies, and Microsoft 365 is preferred.

Manages service delivery operations, P&L, infrastructure service expansion, transformation initiatives, ITIL implementation, automation, resource utilization, billing, audits, SLA performance, and customer and employee satisfaction. Oversees talent development, retention, training, technology implementations, virtualization opportunities, cost savings, outage reduction, and operational efficiency improvements while coordinating with transformation, consulting, technology, and service-owner teams.