Manage customer software implementation projects from planning through delivery. Responsibilities include maintaining project plans and documentation, coordinating resources and deliverables, managing risks, issues, changes, budgets, billing milestones, and status reporting, and facilitating customer and internal stakeholder communication. The role also supports governance, quality standards, process improvement, and the use of AI and automation tools to improve project administration and reporting.

Manages service delivery operations, P&L, infrastructure service expansion, transformation initiatives, ITIL implementation, automation, resource utilization, billing, audits, SLA performance, and customer and employee satisfaction. Oversees talent development, retention, training, technology implementations, virtualization opportunities, cost savings, outage reduction, and operational efficiency improvements while coordinating with transformation, consulting, technology, and service-owner teams.

Supports and independently manages smaller building automation and DDC construction projects from kickoff through closeout. Responsibilities include scheduling, subcontractor and vendor coordination, material tracking, documentation, submittals, RFIs, billing, budget and cost tracking, quality control, customer communication, and resolving project risks. The role also supports larger projects and coordinates with field technicians, engineers, programmers, and construction partners while developing skills for advancement into project management.