Top Operations & Support Jobs in Raleigh-Durham, NC

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.

Provides high-level executive support, including calendar and meeting management, domestic and international travel coordination, expense reporting, presentations, meeting documentation, data entry, filing, and small project oversight. Acts as a trusted advisor and gatekeeper while managing competing priorities, sensitive information, stakeholder communications, and occasional office management duties. The role requires discretion, autonomy, strong organization, executive presence, and flexibility in a fast-paced environment.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs inquiries, tracks unresolved cases, follows up with clients, and provides accurate, timely, friendly responses. Builds client trust, manages difficult situations professionally, multitasks across critical issues, and participates in cross-training to improve customer experience and business operations.

Support the Securities-Based Lending (SBL) Solutions Desk by assisting customers and financial representatives, coordinating with Credit Risk and Operations, resolving collateral and credit issues, performing outbound client communications, preparing regulatory and management reporting, and recommending servicing improvements to senior leadership.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Provide expert technical support to enterprise customers by troubleshooting complex MongoDB, database, infrastructure, networking, storage, security, performance, recovery, and scalability issues. Analyze problems across application, database, and storage layers; advise on architecture and production operations; collaborate with product and development teams; contribute to diagnostic and performance tools; and mentor new engineers. This remote role follows a weekend shift after a six-to-nine-month weekday ramp period.

Lead the commissions function end-to-end: plan design, quota support, calculation and payout, CaptivateIQ administration, reporting, dispute resolution, and scaling processes and team to align incentives with company GTM and pricing evolution.

Lead the development of procurement strategies, drive vendor management, ensure cost savings, and establish procurement processes in a remote-first environment.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Provide after-hours and weekend travel support: monitor channels, handle flight/hotel/transport disruptions, rebook travel per SOPs, escalate high-impact issues, document actions, and hand off unresolved items to weekday Logistics.