Top Operations & Support Jobs in Raleigh-Durham, NC

General application for candidates interested in current or future opportunities with PROtect. The company regularly hires NDT Technicians, Technician Assistants, LDAR Technicians, and other field, technical, and professional roles across multiple locations. Applicants’ information will be reviewed by the recruiting team and matched to suitable openings as they become available.

Manage corporate planning operations, including executive agendas, attendee coordination, communications, planning deliverables, timelines, action tracking, and cross-functional alignment. Partner with strategy and planning leadership to anticipate needs, remove operational barriers, synthesize complex information, and support strategic priorities. Lead projects and operational processes across teams while managing changing requirements and multiple concurrent priorities.

Sets up and maintains online-learning course content across student information systems, learning management systems, archives, dashboards, and related tools. Configures LMS integrations, prepares multimedia assets, verifies data, tracks asset usage with SQL and analytics, resolves technical issues, and produces workflow reports. The role requires strong organization, technical aptitude, collaboration, adaptability, and experience with online-learning systems.

Lead marketing operations for a B2B software company by managing lead, user, and account lifecycles; funnel definitions, scoring, routing, attribution, reporting, and forecasting. Build revenue-loss and budget-to-revenue models, guide global marketing planning, lead performance reviews, and use buyer intent, product engagement, AI, and automation to improve outreach and revenue growth. Own Salesforce and marketing automation systems while partnering with sales and revenue operations.

Handle confidential workplace and ethics hotline calls in a bilingual contact-center role. Guide reporters through structured interviews, accurately document sensitive information, maintain strict confidentiality, provide empathetic customer service, and adapt to changing schedules in a 24/7 remote operation. The role requires emotional resilience, multitasking, accurate typing, familiarity with Microsoft Office and proprietary software, and a secure home workspace.

Handle confidential workplace concern reports through inbound calls, guiding reporters through structured interviews and accurately documenting details. Provide empathetic, high-quality customer service while maintaining strict confidentiality and exercising sound judgment. The role requires emotional resilience, schedule flexibility for 24/7 operations, accurate typing and multitasking, software proficiency, and adaptability in a remote contact center environment.

Leads enterprise strategy, growth, value-creation, and corporate development initiatives in partnership with the Chief Strategy Officer and senior leaders. Owns complex cross-functional programs, synthesizes market, customer, financial, and operational insights, prepares executive and board materials, evaluates investments and partnerships, and drives strategic recommendations through execution. The role requires strong judgment, communication, stakeholder influence, and comfort operating independently in ambiguous, fast-paced environments.

Manage end-to-end lump-sum and limited-benefit relocation cases, advising employees on mobility benefits, relocation planning, resources, and policy compliance. Coordinate with clients, internal teams, and external suppliers; monitor case progress, resolve issues, maintain records, and communicate through phone and email. The role also supports reporting, training, operational initiatives, and continuous improvement while delivering a positive customer experience.

Investigate and settle cargo claims within 30 days by reviewing contracts, correspondence, repair assessments, and liability evidence. Claims Analysts coordinate inspections and repairs, maintain detailed records, evaluate repair versus cash settlements, negotiate offers, determine liability, and charge back responsible parties. The role requires customer expectation management, accurate documentation, problem-solving, multitasking, and proficiency with Microsoft Word and Excel.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates with internal teams and suppliers, manages complex relocation issues, maintains accurate records, meets service metrics, supports client HR contacts, and assists with exception management, reporting, and customer experience improvements.

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.

Leads operations and go-to-market performance for the AEC business unit, including revenue forecasting, growth strategy, marketing, B2B partnerships, customer support, vendor management, and cross-functional execution. Oversees operational processes, compliance, course delivery, strategic projects, platform initiatives, KPI reporting, and continuous improvement across multiple brands. Partners with centralized teams, develops staff, and drives revenue growth, efficiency, customer satisfaction, and organizational alignment.

Manages complex, high-severity casualty claims from investigation through resolution. Responsibilities include coverage and liability analysis, reserve evaluation, settlement negotiations, claim strategy, collaboration with counsel and experts, regulatory compliance, recovery opportunities, and mentoring less experienced professionals. The role handles bodily injury, construction defect, and property damage claims while communicating developments to internal and external stakeholders.

A 12-week summer internship rotating through six weeks of Claims and six weeks of Underwriting. Interns gain practical insurance industry experience, complete meaningful projects, organize data, strengthen analytical and problem-solving skills, and learn how these functions support business success.

Provides clerical and administrative support for premium audit operations, including researching and entering data, assigning and processing audits, closing noncompliant audits, proofreading and processing documents, handling invoices, and communicating with agents, insured parties, and vendors. May also contribute to project teams and procedure development under direct supervision.

Administer and configure Deltek Vantagepoint and Trimble Spectrum ERP environments, including integrations, security, user access, reporting, upgrades, patches, and audit support. Develop SQL, Crystal Reports, and Power BI reports and dashboards, provide Tier 2/3 support, manage system lifecycle documentation, and collaborate with Finance, HR, Engineering, Project Controls, and leadership to deliver reliable ERP solutions.

Manage employee timekeeping processes by monitoring submissions, assisting with time entry, verifying records, resolving questions, and preparing accurate time reports for payroll. The role requires strong customer service, communication, organization, confidentiality, attention to detail, deadline management, and basic Excel skills. Experience with timekeeping or payroll systems such as Deltek, Dayforce, UKG, ADP, or Workday is preferred.

Provides advanced customer support for urgent, sensitive, and complex service issues. The representative assesses situations across multiple systems, prioritizes needs, coordinates with dispatch and field teams, resolves billing and payment concerns, documents interactions accurately, and communicates empathetically. The role requires sound judgment, adaptability, strong computer skills, multitasking, and effective collaboration in a fast-paced remote environment focused on customer safety and reliable service.