Top Operations & Support Jobs in Raleigh-Durham, NC

The Director of Revenue Operations will establish and manage the RevOps function, optimizing systems, data, and processes that drive sales, marketing, and customer success, while leading a growing team.

Own day-to-day San Francisco office operations, including facilities, supplies, vendors, access, equipment, and new-hire setup. Lead employee experience initiatives, culture programs, events, gifting, swag operations, and 8–10 annual company offsites. Support executive and cross-functional projects while managing budgets, timelines, vendors, communications, and administrative tasks.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.

Volunteer generalist supporting nonprofit formation, day-to-day operations, tracking pro bono matters, social media and marketing content, IT and finance support, research, and special projects. Requires proactive, independent work and weekly standups.

Provide high-volume customer support to wellness businesses across chat, email, and Zoom. Own partner interactions from initial inquiry through resolution, troubleshoot scheduling, payment, migration, and integration issues, and collaborate with Product, Engineering, Onboarding, and Migrations. Maintain product expertise, prioritize multiple inquiries, meet service goals, identify process improvements, and advocate for partner feedback internally.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates requests when needed; and guides customers toward effective solutions. The role requires learning Jamf products, maintaining current technical knowledge, participating in training, and delivering empathetic, accurate customer experiences while working a fixed weekday schedule.

Evaluates domestic, international, military, and nontraditional academic records to determine transfer-credit applicability, admission eligibility, degree requirements, and course equivalencies. Prepares and verifies academic advisement reports, updates student records, processes waivers and credit-by-examination requests, and supports program changes. Communicates policies and solutions to students, faculty, advisors, and staff while maintaining accurate, confidential records and collaborating with Registrar’s Office departments.

Provides centralized administrative and operational support for engineering projects from setup through closure. Responsibilities include maintaining project and client records, reviewing time and expenses, supporting billing readiness, troubleshooting business systems, managing files, coordinating cross-functional issue resolution, training staff, maintaining process documentation, and improving workflows. The role requires strong organization, attention to detail, communication, judgment, and technical aptitude. It is fully remote for candidates in the Pacific Time Zone.

Manage the Non-Funded Support Team ensuring timely dispositioning, regulatory compliance (ECOA, FCRA, adverse action), oversight of LOS pipelines, JIRA-based risk lifecycle tasks, UAT and post-implementation validation, and act as primary stakeholder for audits, exams, and compliance inquiries.

Own revenue operations infrastructure across new business, renewals, upsell, and self-service growth. Manage CRM governance, quoting, deal desk workflows, quote-to-cash operations, subscription billing, churn and expansion analysis, forecasting, dashboards, and revenue systems. Partner cross-functionally with Sales, Account Management, Growth Engineering, and Systems Engineering to improve processes, surface risks and opportunities, and maintain reliable commercial reporting.