Top Operations & Support Jobs in Raleigh-Durham, NC

Provides front-line service for banking clients, manages deposit relationships, and supports accounts from application through ongoing maintenance. Tracks documentation, regulatory compliance, service implementation, and fees; processes monetary transactions and account updates in IBS. Resolves disputes, researches customer inquiries, supports relationship management, and identifies cross-selling opportunities while coordinating internal projects and support issues.

Supports IT operations by resolving service desk tickets, documenting solutions, monitoring systems and business services, analyzing performance metrics, updating system and disaster recovery documentation, assisting with application development, and maintaining software and hardware. Interns also follow cybersecurity policies, protect systems and data, identify vulnerabilities, and report potential incidents.

Claims Intern supporting a 10-week summer program through training across claims functions, learning insurance principles and claims handling, shadowing subject matter experts, and completing assigned projects, presentations, and developmental activities. The role requires analytical thinking, communication, independent work, computer proficiency, and a willingness to adopt AI tools supporting claims operations.

Completes and reviews client deliverables within deadlines while maintaining quality and efficiency. Collaborates to solve problems, communicates project status and challenges to leads, and corresponds with clients as needed. Receives structured training on services and production workflows. The role also supports process improvement, workflow automation, technical communication, troubleshooting, and independent work on long documents.

Manage and optimize internal systems including ClickUp and HubSpot, maintaining permissions, workflows, automations, dashboards, integrations, documentation, and data quality. Support revenue operations through accurate pipeline, forecasting, utilization, and reporting data. Provide QA, user training, resourcing support, troubleshooting, and process improvements while partnering cross-functionally to improve operational efficiency and system scalability.

Evaluates and manages intermediate to complex Michigan PIP claims, including coverage analysis, investigations, medical documentation review, claim valuation, payments, negotiations, subrogation, attorney involvement, and MCCA claims. Maintains accurate claim records, ensures regulatory compliance, collaborates with insureds and providers, and refers cases to specialized departments. The role requires knowledge of Michigan no-fault laws, claims regulations, medical terminology, and effective decision-making and communication skills.

Direct live and recorded newscasts using broadcast automation, graphics, playout, audio, and studio technologies. Supervise on-air talent, technicians, and floor directors while collaborating with producers and creative teams to execute content, pacing, tone, and graphics. Troubleshoot issues during fast-paced breaking news, meet deadlines, prioritize multiple assignments, and contribute creative ideas. The schedule includes early mornings, evenings, weekends, and holidays.

Provides administrative support for efficient office operations, including answering calls, scheduling meetings, assisting visitors, filing, copying, scanning, travel arrangements, supply and inventory management, equipment maintenance coordination, and professional communication. The role also supports administrative projects, responds to information requests, and contributes to team organization and productivity.

Leads product adoption and operational readiness across enterprise business systems, including Salesforce, CPQ, ERP, eCommerce, and sales enablement platforms. Develops data-driven, AI-supported change and adoption strategies; establishes go-live standards, adoption KPIs, feedback loops, and readiness frameworks. Partners with Product, Technology, Sales, Marketing, Finance, and Operations teams to connect platform usage with business outcomes, operationalize workflows, and accelerate value realization. Manages and develops an adoption and change execution team.

Leads Percona’s globally distributed Global Services organization, overseeing Support, Managed Services, Professional Services, project management, and delivery operations. Owns service quality, customer satisfaction, strategic planning, operational improvement, AI-first transformation, knowledge management, and P&L performance. Partners with Product, Engineering, and Go-to-Market to shape strategy and innovation while maintaining expertise in open source database technologies. Develops high-performing teams, builds customer and community relationships, monitors market trends, and drives experimentation, efficiency, and scalable service delivery.