Are you energized by driving enterprise-wide adoption of digital platforms and ensuring transformational programs deliver measurable business impact? Do you thrive at the intersection of business, technology, and user experience—turning strategy into real-world outcomes?
LexisNexis is executing a multi-year transformation of our Global Business Systems to improve go-to-market effectiveness, accelerate revenue growth, and deliver seamless customer experiences. This includes modernizing platforms such as Salesforce CRM, CPQ/Revenue systems, ERP, eCommerce, sales enablement tools, and customer-facing applications, while leveraging data and AI-supported capabilities to enhance business performance.
We are hiring a Manager II, Product Adoption & Operational Readiness to lead next-generation change and adoption strategies across these platforms. This role will play a key part in reimagining change management by leveraging data, automation, and AI-supported capabilities to drive intelligent, scalable adoption.
ResponsibilitiesLead product adoption and operational readiness across Global Business Systems platforms, including Salesforce CRM, CPQ, ERP (e.g., PeopleSoft), eCommerce, sales enablement tools (e.g., Gong), customer-facing solutions, and enterprise data platforms
Evolve change management approaches from training-based models to intelligent, AI-supported, and behavior-driven adoption strategies
Design and implement data-driven and AI-supported adoption frameworks that enable personalized, real-time user engagement
Use advanced analytics and insights to identify adoption risks, inform interventions, and optimize outcomes
Partner with Product and Technology teams to enable in-product guidance and AI-supported experiences (e.g., nudges, recommendations, copilots)
Establish and execute operational readiness frameworks, including success criteria, go-live standards, and post-launch adoption tracking
Ensure alignment between product releases and business readiness to accelerate time-to-value
Partner with Sales, Marketing, Finance, and Operations teams to operationalize business processes within enterprise platforms
Drive adoption through embedded workflows, insights, and system-driven experiences
Define and track adoption KPIs and success metrics, linking platform usage to business outcomes
Establish continuous feedback loops to refine enablement strategies, processes, and platform capabilities
Act as a connector across Product, Technology, AI Innovation, and Business teams to ensure alignment on adoption and value realization
Lead and develop a team focused on adoption, readiness, and change execution
8+ years of experience in change management, product adoption, sales operations, or related roles in enterprise environments
Proven experience supporting large-scale digital or platform transformations (e.g., CRM, CPQ, ERP)
Strong understanding of sales, marketing, and customer workflows, including Lead-to-Cash processes
Experience using data and analytics to drive adoption, behavior change, and business outcomes
Ability to translate business strategies into scalable system workflows and user experiences
Experience working across cross-functional and matrixed organizations
Comfort working with data, automation and AI-supported capabilities in enterprise platforms
Strong stakeholder management and communication skills
Demonstrated ability to drive execution and deliver measurable results in complex environments
Experience with Salesforce ecosystem (CRM, CPQ/Revenue Cloud)
Experience with ERP systems (e.g., PeopleSoft), eCommerce, or sales enablement tools (e.g., Gong)
Familiarity with AI-supported capabilities, automation, or intelligent workflows in enterprise systems
Experience with modern change management or product operating models
Background in enterprise B2B or SaaS environments
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Skills Required
- 8+ years of experience in change management, product adoption, sales operations, or related enterprise roles
- Experience supporting large-scale digital or platform transformations, such as CRM, CPQ, or ERP implementations
- Strong understanding of sales, marketing, and customer workflows, including Lead-to-Cash processes
- Experience using data and analytics to drive adoption, behavior change, and business outcomes
- Ability to translate business strategies into scalable system workflows and user experiences
- Experience working across cross-functional and matrixed organizations
- Comfort working with data, automation, and AI-supported capabilities in enterprise platforms
- Strong stakeholder management and communication skills
- Demonstrated ability to drive execution and deliver measurable results in complex environments
- Experience with the Salesforce ecosystem, including CRM and CPQ or Revenue Cloud
- Experience with ERP systems such as PeopleSoft, eCommerce, or sales enablement tools such as Gong
- Familiarity with AI-supported capabilities, automation, or intelligent workflows in enterprise systems
- Experience with modern change management or product operating models
- Background in enterprise B2B or SaaS environments
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
