Top Operations & Support Jobs in Raleigh-Durham, NC

Provides inbound customer support through calls, emails, and chats; documents and resolves issues; escalates suspected system problems; supports customer onboarding as a product specialist; and delivers online training. The role requires strong communication, attention to detail, computer operating-system and browser knowledge, Google Workspace proficiency, empathy for healthcare customers, and the ability to manage multiple tasks independently and collaboratively.

Project-based internship to create a business plan for Just Markets Institute, build internal processes and systems with mentor guidance, and support educational and marketing teams while meeting course requirements.

Open expression-of-interest opportunity for professionals with demonstrated impact in areas such as engineering, policy, cybersecurity, auditing, standards, or program management. Applicants should describe an achievement that influenced corporate practices, public policy, widely used software, or their broader field, and explain their interest in working with AVERI. Formal credentials are less important than verifiable impact.

Build and operate Firecrawl’s legal operations function from scratch. Responsibilities include implementing contract, compliance, matter management, e-billing, and legal technology systems; managing contract intake and routing; overseeing outside counsel and vendors; tracking legal spend, contract volume, and turnaround times; supporting regulatory research; and automating repetitive workflows with technology and AI. The role partners closely with finance, sales, product, engineering, HR, security, and leadership.

Manages safeguarding notifications, regulatory submissions, records, audit trails, and compliance activities. Coordinates safeguarding cases, meetings, advice-line activity, deadlines, and follow-up actions while supporting operational teams. Tracks risks, trends, and regulatory requirements, ensuring accurate documentation and timely reporting. The role requires experience in regulated environments, compliance or safeguarding, auditing, strong organisation, and attention to detail. A relevant Level 3 qualification is desirable, and an enhanced DBS check is required.

Senior operator reporting to the CEO and overseeing business functions to scale the company. Responsibilities include launching new factories, managing and hiring teams, supporting financial management, executing strategic initiatives, developing new ideas, and using AI coding tools. The role requires strong autonomy, organization, attention to detail, and leadership in a full-time in-person setting in Los Angeles and/or Detroit.

Oversee global resource planning and allocation across client portfolios, balancing employees and contractors against delivery needs. Lead capacity discussions, resolve conflicts, monitor utilization and forecasts, manage contractor onboarding and compliance, track spend, maintain Kantata data, improve forecasting and time-tracking processes, and drive adoption of operational tools. Build partnerships across delivery, creative, strategy, finance, and operations while mentoring colleagues and supporting workforce operations improvements.

Volunteer administrative assistant to support organizational workflows: coordinate across teams, prepare presentations and reports, support internal communications, and assist with ad-hoc support tasks to advance the nonprofit's mission.

Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.