Top Operations & Support Jobs in Raleigh-Durham, NC

Oversee daily company operations to ensure efficiency and productivity; develop and implement policies and procedures; manage resources; lead cross-functional teams; analyze and improve processes.

Provide escalation support for messaging and mobile environments: triage, investigate, and resolve user issues via email/phone/ITSM; coordinate with attorneys, vendors, Architecture, and Security teams; execute and document production changes; drive platform improvements and maintain email/mobile security.

Lead end-to-end deal execution and governance for enterprise B2B SaaS: manage RFPs and proposals, enforce Salesforce and approval workflows, validate quotes, negotiate commercial terms within policy, drive contract redlines to signature, and build scalable systems and automation to accelerate deal velocity.

Advise and guide adult learners through application and admissions processes for partner universities, manage student files, conduct discovery sessions, connect students to resources, track admissions progress and data, ensure confidentiality and data accuracy, collaborate with university partners, and report security issues while supporting students through their first week of classes.

Manage daily work order follow-ups and ticket dispatch; coordinate with vendors and clients via phone and email; confirm service completions, close tickets, escalate issues, and support team operations. Handle high call/email volume, use Excel/Outlook and third-party portals, meet time-management goals, and assist across teams as needed.

As a Clinical Project Manager II, you will oversee execution and delivery of clinical studies, manage vendor activities, and track project progress, focusing on oncology and hematology trials.

Lead on-site transitions of experienced Financial Advisors and their teams to Baird, supporting branch openings and acquisitions, ensuring accurate account setup, compliance adherence, client-focused onboarding, troubleshooting issues, training staff, and coordinating with internal partners to resume normal business operations.

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.

The GTM Operations Manager will oversee revenue strategy, optimize processes, and ensure cross-functional alignment to enhance customer experiences and drive growth.

The Import Specialist I processes customer data, manages customs clearance, resolves issues, and ensures compliance with government regulations.