Top Operations & Support Jobs in Raleigh-Durham, NC

Provides administrative and office support by managing schedules, travel arrangements, communications, visitors, meetings, reports, presentations, filing, and office supplies. Screens calls, transcribes meeting minutes, conducts research, and assists management and visitors while maintaining a professional and positive workplace experience.

Supports daily digital content curation and metadata validation for written and audio content. Reviews content for accuracy and completeness, applies guideline-based corrections, documents issues in internal tools, manages assigned queues, and escalates unclear or high-impact problems. The role requires adherence to SOPs, quality standards, security requirements, and turnaround targets, along with participation in training and calibration sessions.

Leads day-to-day operations across order fulfillment, scheduling, inventory, service coordination, returns, vendors, and customer issue resolution. Establishes KPIs and operating cadences, improves workflows, documents SOPs, manages vendor performance, supports forecasting and capacity planning, and coaches team members. The role also prepares operations for business growth through process improvements, automation, documentation, and cross-functional coordination.

Leads recruitment and speaker contracting for medical education events, coordinating timelines, deliverables, cross-functional teams, client updates, status reporting, and issue resolution. The role manages multiple events, maintains event data and analytics, supports key accounts, and identifies process improvements. Strong organization, communication, multitasking, and proficiency with Microsoft Office are required. A bachelor's degree is required, with 1–3 years of experience preferred.

Leads CrossFit’s global affiliate business, overseeing network growth, retention, operational support, performance metrics, budgeting, and business model optimization. Partners across departments to improve value for affiliate owners, gathers field feedback, and develops scalable operating frameworks. Recruits and mentors the affiliate operations team while driving sustainable growth and operational excellence across the global network.

Leads and develops a team of up to 15 genealogical researchers and Research Managers. Oversees research quality, professional standards, client satisfaction, project allocation, and operational bottlenecks while managing a portfolio of active client cases. Partners with operations leadership on hiring and goals, collaborates with client relationship managers, and provides executive-level input on product quality and client experience.

Administers defined benefit pension plans, resolves escalated eligibility, participant data, system, and service issues, and ensures processing quality. Serves as a client and plan-rules subject matter expert, leads change initiatives from discovery through go-live, maintains requirements and process documentation, validates system processing, identifies enhancements, performs peer reviews, and mentors junior analysts.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Owns daily contact center operations, including Talkdesk administration, campaign setup, workforce planning, KPI reporting, quality assurance, compliance, training, and process improvement. The role supports activation, pharmacy, and clinical operations by improving telephony workflows, automating reporting and QA processes, managing outreach lists, coordinating vendors, and translating operational needs into technical requirements. This is a fully remote position with a preferred evening shift and rotating Saturday coverage.

Manages student enrollment and academic records from matriculation through graduation. Serves as a first point of contact for Registrar Office procedures, supports students and faculty, onboards students in Colleague, produces graduate awards in Parchment, provides enrollment verification documentation, and collaborates with academic departments to support student retention.