Top Operations & Support Jobs in Raleigh-Durham, NC

Manage execution and data entry for customer service contracts, ensure accurate billing, maintain install database integrity, liaise with sales and field service to resolve invoicing and contract issues, and drive quality and compliance improvements.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Provide remote administrative support including email and calendar management, scheduling, data entry, document creation, client communication, project coordination, basic research, and optional social media tasks to ensure timely task completion and clear stakeholder updates.

Execute daily and advanced curation tasks for written and audio content, report bugs and metadata issues, manage escalations, maintain SOPs and training materials, identify process improvements, and meet client quality standards and deadlines.

The Account Coordinator will support the Surety Team by managing bond submissions, maintaining customer records, handling clerical tasks, and providing excellent customer service.

Investigate and resolve complex specialty claims (environmental, asbestos, toxic tort, sexual molestation), manage claim lifecycle, perform coverage and liability analysis, negotiate settlements, mentor others, collaborate with legal, underwriting and actuarial teams, and provide strategic oversight for high-severity, multi-party losses.

Coordinate and maintain hearing schedules and calendars, communicate with clients, reporters, and internal teams, assign reporters, manage files and workflow systems, handle client requests and shared inboxes, and provide administrative support and process improvement for the Reporting Department.

Lead resolution of complex subscription compliance issues for North America Public Sector, manage SEAP programs, forecast/report bookings, consult on licensing, negotiate agreements, monitor usage and entitlements, mentor team members, and coordinate with sales, legal, partners, and product teams to ensure subscription compliance and revenue alignment.

The VP of Client Support leads the Training Operations Team, overseeing logistics for training sessions and enhancing client experience, while managing staff and technology systems.

The AI Creative + Automation Associate will build AI-powered production systems for scalable content creation, collaborating on strategy and optimizing workflows.