Top Operations & Support Jobs in Raleigh-Durham, NC

Handles workers’ compensation claims from investigation through settlement and closure. Determines compensability, causal relationships, reserves, medical bill payments, subrogation potential, and return-to-work plans. Negotiates settlements, manages vendors, interprets applicable laws, and escalates complex cases. Maintains claim documentation, supports client relationships, mentors team members, and ensures compliance with internal standards and jurisdictional regulations.

Leads the regional Operations Steering Support function, managing team performance, workload planning, operational data governance, reporting, analytics, cost control, and supplier oversight. Maintains master data, dashboards, contracts, tariffs, and vendor information while coordinating with Operations, Procurement, Finance, and regional teams. Provides cost analysis, supplier performance insights, management recommendations, and continuous process improvements to improve efficiency, data quality, operational resilience, and decision-making.

Leads daily operations for a West Region field team of 12–18 data specialists. Responsibilities include approving timesheets, conducting one-on-ones and performance reviews, monitoring quality and productivity metrics, preparing operational reports, maintaining compliance documentation, coordinating with logistics, CAD, QA, HR, and finance, and supporting field employees. The role is primarily remote with up to 20% travel and focuses on team performance, morale, project timeliness, and operational quality.

Supports the Training department with administrative and operational tasks, including organizing physical and digital records, managing e-learning courses and certificates, registering new employees in LMS systems, and updating KPI spreadsheets. The role requires pursuing a Business Administration or related degree, proficiency with Microsoft Office tools—especially Excel, Word, and Outlook—and ideally English knowledge.

Lead Supabase’s AI-native operating system by defining maturity models, company-wide standards, assessment processes, operating cadences, and transparency mechanisms. Manage two senior contributors focused on platform and enablement, drive adoption without direct authority, replace unnecessary meetings with automated reporting, integrate standards into onboarding, and measure whether AI agents reduce organizational coordination costs.

Build and scale renewal operations for a high-volume down-market segment. Own renewal data, reporting, forecasting, pacing models, workflows, systems configuration, partner portal processes, and recurring operating cadences. Translate CRM data into executive insights, establish leading indicators, improve data quality, and coordinate with Revenue Operations, Customer Operations, IT, and cross-functional stakeholders to automate and optimize renewal processes.

Manage the company’s IT department and ensure reliable operation of networks, servers, systems, security, and end-user technology. Responsibilities include AWS and Oracle administration, Microsoft 365 access management, technical support, cybersecurity monitoring, compliance, vendor coordination, budgeting, and leading IT infrastructure projects. The role also supports Windows and Apple devices, manages IT tickets, and coordinates cross-functional technology initiatives.

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

Supports and improves IT infrastructure across multi-site healthcare centers, including endpoints, networks, cloud systems, printing, AV, phones, digital signage, SaaS applications, Microsoft 365, and Entra ID. Delivers site and technology projects, automates onboarding and offboarding, troubleshoots escalated issues, manages vendors, supports disaster recovery testing, and maintains documentation, security, asset inventories, and HIPAA-compliant access practices.

Leads grant research, funding prospecting, proposal development, donor engagement, strategic analysis, and grant management for a global nonprofit. Responsibilities include maintaining funding pipelines, coordinating cross-functional proposals, developing budgets and logical frameworks, researching social-impact trends, supporting donor relationships, tracking compliance deadlines, mentoring junior contributors, and advising leadership on resource mobilization and organizational positioning.