Top Operations & Support Jobs in Raleigh-Durham, NC

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Leads digital technology operations at an onsite aerospace facility, serving as the primary escalation point between enterprise technology teams, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service-level performance, technology deployments, and maintenance. Coordinates network, wireless, facility, conference room, machine installation, collaboration, telecommunications, and security initiatives while advocating for site priorities and ensuring timely resolution of technology issues.

Provides bilingual English-Spanish reception and client support for personal injury law firms. Responsibilities include answering and routing calls, scheduling appointments, client intake and follow-up, documenting information, maintaining CRM and case records, responding to inquiries, managing high call volumes, and providing administrative support to legal staff in a remote setting.

Manages complex property and casualty claims, investigating coverage, liability, compensability, and damages. Negotiates settlements and reserves, authorizes payments, maintains detailed claim files, communicates with insureds and external partners, and may participate in arbitrations, mediations, depositions, or trials. The role may also coach staff and support talent-management decisions while applying advanced claims, insurance-policy, regulatory, analytical, and negotiation expertise.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Own and administer Salesforce globally across Sales Cloud, CPQ, and Experience Cloud. Build workflows, flows, validation rules, reports, dashboards, and integrations; maintain data quality and governance; support forecasting, territories, quotas, and revenue operations. Partner with global stakeholders and external implementation teams, lead UAT, document configurations, train users, and recommend Salesforce, AI, and integration enhancements.

Provides administrative support to the SCOPE Director, including calendar and email management, task tracking, meeting notes, receipts, metrics spreadsheets, and team communications. Supports team operations, campaign coordination, event logistics, retreat planning, travel, venues, agendas, and organizational projects. Requires strong organization, writing, discretion, remote collaboration, proactive follow-through, and occasional travel.

Manage day-to-day IT for a remote-first startup, including onboarding and offboarding, device and account administration, employee troubleshooting, IT documentation, vendor coordination, endpoint security, DNS, MDM, patching, and compliance support. The role also contributes to IT projects such as MDM migration, tooling rollouts, vendor evaluation, and security improvements. This is a part-time engagement of approximately 8–10 hours weekly with occasional onsite support preferred in the San Francisco Bay Area.

Manages complex property and casualty claims, investigating coverage, liability, compensability, and damages. Negotiates settlements and reserves, authorizes payments, maintains detailed claim files, communicates with insureds and external partners, and may participate in arbitrations, mediations, depositions, and trials. The role may also coach staff and contribute to talent and performance decisions.

Handles complex property and casualty subrogation claims, investigating coverage, liability, compensability, and damages. Negotiates settlements and reserves, authorizes payments, maintains detailed claim files, communicates with insureds and external partners, and may participate in arbitrations, mediations, depositions, or trials. The role may also coach staff and support talent management decisions. Requires advanced claims expertise, strong analytical and negotiation skills, and knowledge of insurance policies, laws, and regulations.