Top Operations & Support Jobs in Raleigh-Durham, NC

Lead design and scaling of corporate systems, IAM, HRIS, and enterprise integrations. Oversee security/compliance, vendor management, KPIs, and a team of information systems engineers to align technology with business priorities.

Build and own automated GTM infrastructure that converts account lists and signals into multi-channel outbound campaigns, rep alerts, and CRM hygiene. Create enrichment workflows, signal-based selling, nudge sequences for stalled deals, upsell/churn detection, and integrate AI tooling to improve pipeline, win rates, data quality, and expansion.

The role focuses on strategic business partnership, forecasting, process optimization, and data insights for Zendesk's Global Renewals organization, enhancing retention and revenue outcomes.

Provide high-level administrative support to a Vice President, managing confidential information, calendars, communications, and special projects. Ensure smooth daily operations, coordinate internal and external contacts, exercise discretion and judgment, and deliver strong customer service. Hybrid role with some onsite presence required.

Lead global operations for assigned creative types and industries, drive strategic process and system improvements, perform advanced troubleshooting and quality audits, manage cross-functional projects and change rollout, maintain master product catalog knowledge, analyze data to inform decisions, and present business cases to leadership to improve efficiency and quality.

Provide first-line customer support for FlightBridge users: answer calls/emails, resolve booking and ticketing issues (using Sabre GDS), coordinate with airlines/vendors, escalate technical issues, assist onboarding/integrations, maintain CRM records, create templates/scripts, perform QA testing for fixes, and adhere to SLAs.

Provide first-level support for customer experience systems, monitor system health, perform basic troubleshooting, generate reports, assist documentation, support vendor relationships, and participate in projects and on-call rotation.

Provide timely, accurate customer support across phone, in-person, and online channels. Research and resolve routine to complex inquiries, document interactions, educate customers on products/services, identify trends, assist with order/payment/eligibility/claims processes, perform QA testing as needed, and occasionally travel for events or client meetings.

Lead lifecycle support and continuous improvement for learning products in Cornerstone OnDemand. Develop processes, documentation, and training; manage configurations, deployments, reports, and high-volume operational tasks; provide Tier II escalation support and guide junior analysts through testing, validation, and system upgrades.

Manage execution and data entry for customer service contracts, ensure accurate billing, maintain install database integrity, liaise with sales and field service to resolve invoicing and contract issues, and drive quality and compliance improvements.