Top Operations & Support Jobs in Raleigh-Durham, NC

The role involves managing commercial operations, optimizing planning processes, enabling data-driven decision-making, and developing training for commercial systems.

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Lead end-to-end revenue cycle, billing, invoicing, contract and pricing management for CPS business. Drive revenue conversion, integrity, SLA compliance, pricing modeling, client performance reporting, and cross-functional initiatives. Manage a large revenue operations team, partner with Finance, Legal, Sales, and Client Success, and present performance to executives to minimize leakage and maximize realized value.

Senior fraud operations role responsible for daily fraud reviews, complex investigations, escalations, and quality execution. Identify trends and control gaps, advise on alert tuning, produce reporting and insights, and coach junior analysts to improve investigation consistency and outcomes.

Provide application configuration, administration, and support for the Research Management System. Analyze use cases, design solutions, manage vendor relationships and upgrades, handle incident management, perform QA/testing, create documentation, and drive user adoption across university stakeholders.

Own and optimize end-to-end Salesforce and order-management workflows; translate business needs into technical requirements; lead cross-functional projects, testing, and releases; manage change, training, and documentation; and lead, coach, and prioritize work for a team of five to ensure consistent operational execution and scalability.

Provide Tier 1/2 remote IT support, manage corporate IT systems and applications, onboard/offboard employees, patch and maintain laptops via Iru MDM, enforce security controls (MFA/SSO), handle Zoom A/V issues, maintain inventory, and use Jira for ticketing and tracking.

The Implementation Manager will lead client communications, oversee website launches, manage internal workflows, and develop materials for internal teams while ensuring e-commerce functions align with client needs.

Lead cross-functional coordination and execution for countrywide Homeowners product launches, rate changes, and compliance mandates. Maintain automated SharePoint intake, run and scale Excel and Power BI reporting, facilitate large stakeholder meetings, monitor product performance, and remove operational friction to ensure timely rollouts.

Provide timely, professional responses to borrower servicing inquiries in a call center. Resolve loan and escrow issues, process payments and payoffs, assist with web portal setup, maintain loan records, and meet department SLAs with high customer satisfaction.