Top Operations & Support Jobs in Raleigh-Durham, NC

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.

Supervise quality assurance activities for workforce development programs, including case file reviews, data integrity monitoring, payment and invoice validation, compliance audits, deficiency tracking, and corrective actions. Maintain spreadsheets, reports, and dashboards; support monitoring responses, policy improvements, staff training, and issue resolution while protecting confidential participant information.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide general administrative support including greeting visitors, answering calls, managing mail, records, supplies, scheduling meetings and travel, assisting HR tasks, liaising with vendors, tracking budgets, and other office duties to ensure smooth operations.

Manage Fishwife’s ERP, EDI, SaaS systems, integrations, and business data. Build and maintain connections across ERP, WMS, 3PL, e-commerce, CRM, finance, and marketing platforms using APIs, iPaaS tools, and middleware. Oversee EDI trading partners, document mappings, transaction accuracy, exception handling, and system documentation. Partner with business teams to translate operational needs into workflows, automations, dashboards, and technical solutions that reduce manual work and improve data quality.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Lead high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; plan and execute projects; research markets and opportunities; identify operational problems and implement practical solutions to deliver measurable business outcomes.

Owns operational workflows and business application processes across the insurance policy lifecycle. Serves as the Applied Epic subject matter expert, managing configuration, workflow design, implementations, migrations, data quality, system support, vendor relationships, and release evaluation. Leads training for agencies and internal teams, develops documentation and role-based materials, resolves help tickets, and drives process improvements that reduce manual work and improve operational efficiency.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Supports cross-functional business operations across client onboarding, product delivery, compliance, reporting, and administration. Builds dashboards, troubleshoots client technical issues, and transforms recurring workflows into AI agents and automations. Contributes to strategic projects involving technology investments and operational scaling. The role suits an early-career professional with strong analytical, communication, client-facing, and AI-tool experience who is comfortable working independently in a remote, fast-growing startup.