Top Operations & Support Jobs in Raleigh-Durham, NC

Handles complex property and casualty subrogation claims, investigating coverage, liability, compensability, and damages. Negotiates settlements and reserves, authorizes payments, maintains detailed claim files, communicates with insureds and external partners, and may participate in arbitrations, mediations, depositions, or trials. The role may also coach staff and support talent management decisions. Requires advanced claims expertise, strong analytical and negotiation skills, and knowledge of insurance policies, laws, and regulations.

Coordinates interpreting assignments across clients and projects by scheduling qualified interpreters, recruiting language professionals, communicating assignment details, maintaining records, onboarding resources, reviewing invoices, and resolving coverage issues. The role monitors schedules, handles cancellations and urgent changes, collaborates with project management, finance, recruiting, and operations teams, and identifies workflow improvements. It requires independent remote work during U.S. Eastern business hours and professional English communication.

Provides in-person digital literacy coaching, technical support, workshops, and career-readiness assistance to adult learners and system-impacted individuals. Helps participants use devices, email, internet platforms, accounts, and job applications; maintains records, conducts intake and follow-up, and supports welcoming digital access spaces. The role requires trauma-informed communication, adaptable instruction, troubleshooting skills, travel among community and jail sites, and successful jail clearance.

Analyzes business processes, systems, and operational data to identify inefficiencies and implement improvements. Documents current-state processes, develops procedures and workflow diagrams, supports audits, and evaluates change effectiveness. Collaborates with stakeholders on project scopes, business cases, implementation, testing, training, and UAT releases. Monitors KPIs, recommends system and process enhancements, provides training and technical assistance, and coordinates multiple initiatives across business, IT, and servicing departments.

Leads CleanPack hazardous waste services nationwide, driving revenue growth, margins, pricing, compliance, and operational strategy. Serves as the subject matter expert on lab packing, chemical segregation, waste profiling, transportation, disposal, and TSDF routing. Partners with sales, field operations, and disposal facilities; supports proposals and RFPs; develops cost models, sales tools, and training; oversees quality and profitability; and directs CleanPack sales specialists. Requires extensive hazardous waste experience, regulatory expertise, financial modeling skills, and 25–50% travel.

Leads global sales excellence by improving forecast accuracy, diagnosing commercial performance gaps, and standardizing enterprise sales motions across regions. Owns cross-functional improvement programs, sales technology and AI enablement, deployment sequencing, adoption measurement, and leadership reporting. Partners with Sales Operations, Finance, Enablement, Technology, Analytics, Marketing Operations, and other commercial functions to deliver measurable improvements in sales predictability, seller productivity, and execution.

Leads continuous improvement initiatives to improve operational performance, quality, efficiency, and organizational effectiveness. Partners with business leaders to identify opportunities, analyze root causes, optimize processes, establish performance metrics, standardize work, and implement data-driven solutions. Provides training and coaching on Lean and Six Sigma methodologies, facilitates cross-functional problem solving, and strengthens operational routines such as huddles, leader standard work, and performance reviews. Annual travel is required for planning, team building, or conferences.

Paid, full-time summer interns support product management, business operations, strategic projects, data analysis, process documentation, reporting, dashboards, presentations, stakeholder collaboration, and implementation initiatives. Interns develop analytical, project management, communication, and business problem-solving skills while working in a hybrid schedule near assigned offices.

Provides optional coverage shifts for Safety Support Specialists, reviewing student safety alerts and escalating concerns to school administrators. Handles support tickets and phone calls, identifies sensitive issues and trends, follows established protocols, contributes to training and knowledge resources, and supports team projects and technical support needs. Requires calm judgment, emotional intelligence, flexibility, reliable independent work, and customer-facing support experience.

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